Support Jobs in Hobart, IN

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Desktop Support Tech II

Powers Health Hobart, IN

Hobart, IN

Today

Full time Application Support Computer Skills Customer Support

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Job Description

At Powers Health, you will support a healthcare organization where reliable technology helps teams deliver care. This Desktop Support Tech II role focuses on advanced end-user support, hands-on desktop troubleshooting, and participation in rollouts and upgrades, while following the organization’s incident and IT standards. The position is onsite in Hobart, IN and includes a rotational on-call schedule, plus a benefits package designed to support your health, finances, and growth.

What you’ll do

Provide advanced technical support in a healthcare environment, resolving end-user issues in a timely and effective manner.
Handle support requests submitted by phone, email, and the IT ticketing system, working Level I and Level II incidents according to the Powers Health Incident Management Process.
Install, configure, maintain, and troubleshoot desktop hardware, desktop software, printers, mobile devices, and other end-user technologies across the organization.
Support project work such as hardware/software rollouts and technology upgrades while maintaining compliance with IT standards, policies, and procedures.
Keep documentation accurate, escalate complex issues when needed, and deliver strong customer service to staff at all levels.

What we’re looking for

Bachelor’s degree in Computer Science, Information Technology, or a related field with 1 year of desktop support experience preferred.
Alternatively, an Associate’s degree in Computer Science, Information Technology, or a related field with 3 years of desktop support experience required, or high school diploma with 5 years of desktop support experience required.
Desktop support healthcare experience preferred.
Proven troubleshooting skills for Windows desktop operating systems, Microsoft Office applications, MS Outlook, and internet-based tools.
Excellent customer service, communication, and organizational abilities.
Ability to repair and support HP or Macintosh desktops and laptops preferred.
Demonstrated ability to manage multiple tasks and projects at the same time.
Proven ability to work effectively with non-technical users at all organizational levels.
ITSM ticket management system experience (e.g., Cherwell, ServiceNow) preferred.
Certifications preferred: Microsoft Certified Professional (MCP) and/or CompTIA A+.
Ability to work independently and manage time efficiently.
Must be able to work a rotational on-call schedule.

Tools and technologies

Windows desktop operating systems, Microsoft Office applications, MS Outlook, internet-based tools, Cherwell, ServiceNow, HP, Macintosh.

Benefits

Medical, dental and vision coverage
Wellness program, including free screenings
Healthcare and Dependent Care Spending Accounts (HSA)
Retirement savings plan
Life insurance
Disability income protection
Employee Assistance Program (EAP)
Fitness center discount program
Tuition assistance and career development
Paid Time Off (PTO)

Schedule

Full-time, Days/Evenings + Call. 8:30 AM to 5:00 PM.

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