Desktop Support Tech II

At Powers Health, you will support a healthcare organization where reliable technology helps teams deliver care. This Desktop Support Tech II role focuses on advanced end-user support, hands-on desktop troubleshooting, and participation in rollouts and upgrades, while following the organization’s incident and IT standards. The position is onsite in Hobart, IN and includes a rotational on-call schedule, plus a benefits package designed to support your health, finances, and growth.

What you’ll do

• Provide advanced technical support in a healthcare environment, resolving end-user issues in a timely and effective manner.
• Handle support requests submitted by phone, email, and the IT ticketing system, working Level I and Level II incidents according to the Powers Health Incident Management Process.
• Install, configure, maintain, and troubleshoot desktop hardware, desktop software, printers, mobile devices, and other end-user technologies across the organization.
• Support project work such as hardware/software rollouts and technology upgrades while maintaining compliance with IT standards, policies, and procedures.
• Keep documentation accurate, escalate complex issues when needed, and deliver strong customer service to staff at all levels.

What we’re looking for

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 1 year of desktop support experience preferred.
• Alternatively, an Associate’s degree in Computer Science, Information Technology, or a related field with 3 years of desktop support experience required, or high school diploma with 5 years of desktop support experience required.
• Desktop support healthcare experience preferred.
• Proven troubleshooting skills for Windows desktop operating systems, Microsoft Office applications, MS Outlook, and internet-based tools.
• Excellent customer service, communication, and organizational abilities.
• Ability to repair and support HP or Macintosh desktops and laptops preferred.
• Demonstrated ability to manage multiple tasks and projects at the same time.
• Proven ability to work effectively with non-technical users at all organizational levels.
• ITSM ticket management system experience (e.g., Cherwell, ServiceNow) preferred.
• Certifications preferred: Microsoft Certified Professional (MCP) and/or CompTIA A+.
• Ability to work independently and manage time efficiently.
• Must be able to work a rotational on-call schedule.

Tools and technologies

Windows desktop operating systems, Microsoft Office applications, MS Outlook, internet-based tools, Cherwell, ServiceNow, HP, Macintosh.

Benefits

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)

Schedule

Full-time, Days/Evenings + Call. 8:30 AM to 5:00 PM.