Support Jobs in Holliston, MA

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Today

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

Today

$25 - $30/hr Full time Application Support Computer Skills End User Support

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Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

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