Help Desk Technician

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

• Provide first level technical support to up to 1,400 employees in a team setting
• Set up and maintain mobile devices
• Set up and support computers and applications in a Microsoft Windows networked environment
• Support the company’s voice over IP system
• Resolve general helpdesk requests related to hardware and applications use
• Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

• Troubleshooting experience including software installation and hardware repair as required
• Strong knowledge of Microsoft Windows in a networked environment
• Excellent interpersonal skills and the ability to communicate effectively with people of all levels
• Ability to analyze problems and suggest solutions that address root causes
• Capability to work in a fast-paced environment with minimal supervision

Tools and systems

• Microsoft Windows
• Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

• Blue Cross Blue Shield PPO (Medical, Dental & Vision)
• 401(k) with company contribution
• Tuition reimbursement
• Health and wellness programs
• Dental insurance