Huntington Beach, CA

Support Jobs in Huntington Beach, CA

2 jobs found

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20d ago

IT Support/Student Learning Specialist

Ledgent Technology Huntington Beach, CA

Huntington Beach, CA

20d ago

$60k - $70k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

This onsite role at Ledgent Technology blends front-line IT support with student learning support in a school environment. You will keep classroom technology and core systems running reliably while helping students build responsible, effective technology habits through age-appropriate lessons and digital learning guidance.

Working with faculty, staff, students, and families, you’ll help ensure technology resources are accessible and aligned with educational goals, from day-to-day troubleshooting to device lifecycle management and user access.

What You’ll Do

Deliver front-line technology support for faculty, staff, and students.
Troubleshoot hardware, software, connectivity, and account-access issues.
Support classroom and instructional technology so learning tools function consistently.
Assist with deployment, maintenance, and lifecycle management of school-owned devices.
Maintain accurate inventory records for technology assets and software subscriptions.
Support equipment procurement, evaluation, and replacement planning.
Manage user accounts, permissions, and access controls across school technology platforms.
Help maintain the integrity, security, and efficiency of core administrative and learning systems.
Support data management processes and user access requests.
Monitor technology resources and escalate issues when appropriate.
Collaborate with external vendors and service providers on technology projects and maintenance.
Support operational technology needs including wireless connectivity and printing services.
Implement and support technology safety measures and content-filtering solutions.
Promote responsible use of school technology resources.
Assist with security best practices, compliance requirements, and risk mitigation efforts.
Develop and deliver age-appropriate lessons that promote responsible technology use and responsible digital behavior.
Integrate technology skill development into the broader educational experience.
Adapt learning experiences for students across multiple grade levels.
Facilitate engaging learning focused on topics such as:
- Online safety and responsible digital behavior
- Privacy awareness and personal information protection
- Cyberbullying prevention and positive online interactions
- Critical evaluation of digital content and information sources
- Digital footprint awareness and online reputation
- Ethical use of technology and intellectual property
Partner with educators to strengthen technology integration within classrooms.
Provide guidance on instructional technology tools and effective digital learning practices.
Facilitate technology-focused training sessions and professional learning opportunities.
Support initiatives that help families navigate technology-related topics affecting students.
Share resources and best practices related to digital wellness, online safety, and emerging technology trends.

Minimum Qualifications

Bachelor’s degree in Information Technology, Educational Technology, Computer Science, Education, or a related field.
Two or more years of experience providing technical support, technology services, or educational technology support.
Experience working with children, students, educators, or youth-focused programs.
Demonstrated ability to communicate technical concepts clearly to diverse audiences.

Preferred Qualifications

Experience in a school, educational, nonprofit, or youth-focused environment.
Experience supporting cloud-based productivity and collaboration platforms.
Familiarity with student information systems, learning management systems, or educational technology tools.
Industry-recognized technology or educational technology certifications.

Compensation and Work Details

Location: Huntington Beach, CA (onsite)
Salary: USD 60,000 - 70,000 per year
Position type: Direct hire
Schedule: 100% on site
Benefits: Outstanding school benefits (up to 70k/year listed in benefits section)

Skills and Competencies

Strong customer-service orientation and interpersonal skills.
Excellent troubleshooting and problem-solving abilities.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong organizational skills and attention to detail.
Effective written and verbal communication.
Commitment to fostering a positive, supportive learning environment.
Ability to work collaboratively with students, faculty, staff, and families.
Understanding of age-appropriate technology use and digital learning practices.

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5mo ago

Technical Support Specialist, Level II

CAL IT Group Huntington Beach, CA

Huntington Beach, CA

5mo ago Closed

$25 - $35/hr Full time Application Support Autotask Computer Skills

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Responsibilities

Deliver on-site and remote end-user support with a focus on client satisfaction, quality service, and technical excellence
Support Windows and macOS environments, provisioning new users for software and hardware, troubleshoot network connectivity, install operating systems and applications, perform system imaging and migrations
Conduct mid-level network diagnostics and repairs under the guidance of senior technicians
Assist with proactive monitoring of client backups and data recovery operations
Document all work professionally and submit accurate daily timecards
Provide escalation support and mentor the Technical Support Team, implementing new procedures, policies, and goals
Delegate tasks and help achieve daily, weekly, and monthly targets
Monitor call and ticket queues, assist with daily goals, and perform quality control to reduce errors and improve procedures
Establish, recommend, and implement policies to ensure quality, timely, and efficient customer-oriented services
Create, maintain, and improve Autotask checklists/templates and IT Glue documentation
Audit customer accounts to ensure information accuracy
Handle escalated issues from customers
Analyze existing operations and schedule training sessions and meetings to discuss improvements
Update work schedules and troubleshoot as required
Motivate staff and foster an environment where questions and concerns are welcomed
Manage and participate in the on-call schedule

Requirements

Three to five years of experience in a similar role
Bachelor degree or college diploma in a related field preferred
MSP experience is a plus
CompTIA Network+ or equivalent certification or experience
Excellent communication skills with a strong customer focus
Excellent technical, diagnostic, and troubleshooting abilities
Strong interpersonal skills including mentoring and coaching, with the ability to interact with colleagues at all levels
Dynamic, energetic, motivated, and positive outlook; proficient with Microsoft Office (Word and Excel)
Ability to work with minimal supervision; team player with good interpersonal skills
Solid understanding of networking including switches, routers, servers, cables, racks, firewalls, LAN, WAN, TCP/IP, DNS, latency, VoIP, QoS
Valid driver's license and access to reliable transportation as required
Willingness to participate in after-hours on-call rotation

Technologies

Windows
MAC
Autotask
IT Glue Documentation
Microsoft Office (Word and Excel)

Benefits

Ten paid holidays per year
Paid time off
Paid sick time
401(k) with matching
Health insurance
Dental insurance
Vision insurance
Volunteer time off
Casual work environment
Cell phone reimbursement
Professional development assistance
Referral program

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Support Jobs in Huntington Beach, CA

IT Support/Student Learning Specialist

Technical Support Specialist, Level II

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