Support Jobs in Iselin, NJ

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IT Technical Support Specialist III

Centene Iselin, NJ

Iselin, NJ

Today

$27 - $48/hr Full time Active Directory Apple Ios Desktop Support

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Job Description

Join a team that supports end users and keeps site IT infrastructure running smoothly with a role built for hands-on impact. This onsite position in Iselin, NJ (five days per week) includes competitive pay ranging from $27.02 to $48.55 per hour, plus benefits designed to support your health, long-term goals, and growth.

What you’ll do

Provide on-site and remote technical support for end users and the local IT environment. You will troubleshoot hardware and software issues, address networking and security concerns, and support common workplace setups including network, print, audio/video, and office setup.

Troubleshoot hardware and software problems for end users and site IT infrastructure
Analyze events and apply technical knowledge using established procedures to resolve immediate needs
Install, update, and upgrade software on network computers and workstations
Provide laptop/desktop break-fix assistance and remote desktop support
Support operating systems, applications, security services, and hardware issue resolution across Android, iOS, Mac, and Windows
Resolve technical issues with LAN and WAN
Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and support local changes
Help protect information system assets by implementing required controls and procedures to prevent intentional or inadvertent modification, disclosure, or destruction
Perform data transfer and manage imaging operations
Report ticket status, resource needs, and projected outcomes to users and management
Provide end user training and education
Comply with all policies and standards and perform other duties as assigned

Technical support, plus team impact

In addition to resolving tickets, you will serve as a technical resource for other Support Specialists. You will also drive hardware delivery and setup, customize systems for unique end user needs, and analyze, test, and debug computer systems.

Skills and experience needed

High School diploma or GED
2 to 4 years of related experience
May require vocational or technical education in addition to prior work experience, potentially including on-the-job training or continuous learning
Desired: ServiceNow or an equivalent ticketing tool
Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, and networking
Understanding of Active Directory, Networking, Voice, WiFi, and IT infrastructure, with the ability to coordinate with vendor or internal IT teams to troubleshoot network and voice issues
Demonstrated customer service and interpersonal/verbal communication skills

Technologies you’ll work with

ServiceNow
Active Directory
Android OS, iOS, Mac OS, Windows OS
WiFi, LAN, WAN

Benefits

Competitive pay
Health insurance
401K and stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field, or office work schedules

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