IT Technical Support Specialist III

Join a team that supports end users and keeps site IT infrastructure running smoothly with a role built for hands-on impact. This onsite position in Iselin, NJ (five days per week) includes competitive pay ranging from $27.02 to $48.55 per hour, plus benefits designed to support your health, long-term goals, and growth.

What you’ll do

Provide on-site and remote technical support for end users and the local IT environment. You will troubleshoot hardware and software issues, address networking and security concerns, and support common workplace setups including network, print, audio/video, and office setup.

• Troubleshoot hardware and software problems for end users and site IT infrastructure
• Analyze events and apply technical knowledge using established procedures to resolve immediate needs
• Install, update, and upgrade software on network computers and workstations
• Provide laptop/desktop break-fix assistance and remote desktop support
• Support operating systems, applications, security services, and hardware issue resolution across Android, iOS, Mac, and Windows
• Resolve technical issues with LAN and WAN
• Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and support local changes
• Help protect information system assets by implementing required controls and procedures to prevent intentional or inadvertent modification, disclosure, or destruction
• Perform data transfer and manage imaging operations
• Report ticket status, resource needs, and projected outcomes to users and management
• Provide end user training and education
• Comply with all policies and standards and perform other duties as assigned

Technical support, plus team impact

In addition to resolving tickets, you will serve as a technical resource for other Support Specialists. You will also drive hardware delivery and setup, customize systems for unique end user needs, and analyze, test, and debug computer systems.

Skills and experience needed

• High School diploma or GED
• 2 to 4 years of related experience
• May require vocational or technical education in addition to prior work experience, potentially including on-the-job training or continuous learning
• Desired: ServiceNow or an equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, and networking
• Understanding of Active Directory, Networking, Voice, WiFi, and IT infrastructure, with the ability to coordinate with vendor or internal IT teams to troubleshoot network and voice issues
• Demonstrated customer service and interpersonal/verbal communication skills

Technologies you’ll work with

• ServiceNow
• Active Directory
• Android OS, iOS, Mac OS, Windows OS
• WiFi, LAN, WAN

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules