Kenilworth, NJ

Support Jobs in Kenilworth, NJ

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Today

Helpdesk Support Analyst

Emmi Dessert USA Kenilworth, NJ

Kenilworth, NJ

Today

$90k - $90k/yr Full time End User Support Freshdesk Help Desk Support

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Job Description

Emmi Dessert USA is seeking a Helpdesk Support Analyst to provide day-to-day technical desktop support and troubleshooting for IT infrastructure in a Kenilworth, NJ onsite environment. In this role, you will support end users across Windows-based systems, administer enterprise applications such as Microsoft Office 365, and serve as an escalation point to help ensure service-level agreements are met with third-party MSP vendors.

What you’ll do

Provide timely technical support to Windows 11 users for hardware and software issues.
Monitor desktops for hardware and software failures, then work to resolve identified problems.
Act as an escalation point, including managing relationships and coordinating with 3rd-party MSP vendor(s) to ensure SLAs are met.
Maintain and update hardware and software inventories.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices.
Support and maintain user account information, including rights, security, and systems groups.
Complete new user equipment buildouts.
Field incoming help requests, document user information, and capture the nature of each issue.
Resolve requests when possible or escalate problems to the appropriate technical resource.
Assist with the design and development of standardized operational management reports used to identify issues and monitor computers.
Research, analyze, and provide hardware and software quotations, ordering information, and purchasing details to support equipment requests.
Communicate application problems and issues to management, development teams, and end users.
Be willing to lift and move printers and workstations, up to 45 lbs (20 kg).
Create and maintain IT documentation.

Requirements

Ability to troubleshoot both hardware and software.
Windows 11 and Office 365 experience.
Experience with SonicWall and SonicWall VPN.
Knowledge of Microsoft O365 applications including Word, Excel, PowerPoint, Access, Outlook, Teams, and SharePoint.
Experience fielding incoming help requests and documenting user information and the nature of problems.
Ability to resolve requests or escalate when required to the appropriate technical resource.
Ability to assist with standardized operational management report design and development.
Research and analysis skills to support hardware and software quotations, ordering, and purchasing information.
Strong organizational, problem-solving, and interpersonal skills.
Ability to install, remove, or repair basic computer systems.
Good documentation skills and great communication, including active listening and comprehending system details.
Willingness to lift and move printers and workstations up to 45 lbs (20 kg).

Technologies

Microsoft Office 365, Windows 11
SonicWall, SonicWall VPN
Microsoft O365 applications: Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint
Antivirus tools
VPN Remote Access
LogMeIn
Freshdesk

Compensation and work location

Location: Kenilworth, NJ (onsite)
Salary: USD 90,000 per year
Work type: In person

Education and experience

Bachelor’s degree in computer science (or equivalent experience/qualification).
Minimum experience: 2 years.
2 to 4 years of engineering experience supporting end users.
Hands-on troubleshooting experience with Microsoft Office 365.
Hands-on experience with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk, and other IT management tools.
Help desk experience: 2 years (required).
VPN experience: 2 years (required).

Benefits

401(k) and 401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

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3mo ago

Helpdesk Support Analyst

Emmi Dessert USA Kenilworth, NJ

Kenilworth, NJ

3mo ago Closed

$90k - $90k/yr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 25, 2026).

Job Description

Helpdesk Support Analyst role focused on desktop support, networking, and IT infrastructure administration, including Microsoft Office 365, onsite in Kenilworth, NJ.

Responsibilities

Deliver timely technical support to Windows 11 users for hardware and software issues.
Serve as escalation point and manage vendor relationships with third party MSPs to ensure SLA compliance.
Monitor desktops for hardware and software failures and resolve those issues.
Maintain inventories of hardware and software assets.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals, including mobile devices.
Support user accounts, including access rights, security, and group memberships.
Configure and provision equipment for new users.
Create and maintain IT documentation.

Requirements

Strong ability to diagnose and troubleshoot hardware and software issues.
Experience with Windows 11 and Office 365.
Experience with SonicWall devices and SonicWall VPN.
Knowledge of Microsoft Office 365 apps including Word, Excel, PowerPoint, Access, Outlook, Teams, and SharePoint.
Receive and document user requests with problem details.
Resolve requests or escalate to appropriate technical resources when needed.
Assist in designing and developing standardized operational management reports to identify issues and monitor computers.
Research and provide hardware and software quotations, ordering details, and other purchasing information to assist equipment orders.
Strong organizational, problem-solving, and interpersonal skills.
Ability to install, remove or repair basic computer systems.
Communicate application problems to management, development teams, and end users.
Ability to lift and move equipment up to 45 lbs (20 kg).

Technologies

Windows 11
Microsoft Office 365
SonicWall
SonicWall VPN
LogMeIn
Freshdesk
Antivirus tools
VPN Remote Access

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Job Details

Location: Kenilworth, NJ (onsite)
Salary: USD 90,000 per year
Experience: 2+ years
Education: Bachelor's degree

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