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Freshdesk Support Jobs

5 jobs found

14d ago

Technical Support Representative - I

Ranger American PR, LLC. San Juan

San Juan

14d ago

Contract Customer Relationship Management (CRM) Customer Service Customer Support

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Job Description

Ranger American PR, LLC offers a benefits-forward environment with health insurance, paid time off, and a referral program. This onsite contract position in San Juan, Puerto Rico blends a collaborative culture with hands-on client support, bridging the gap between customers, the administrative office, and the technical team. You will play a key role in shaping the client experience from onboarding through ongoing service, while delivering Level 1 technical assistance.

Benefits

Health insurance
Paid time off
Referral program

Responsibilities

Be the primary client contact during post-sale and ongoing service.
Log, track, and monitor all requests, incidents, and maintenance calls via the service management system.
Provide proactive, professional updates on service status, timelines, and resolutions.
Set and manage client expectations through accurate, timely, and empathetic communication.
Monitor SLAs and response times for open cases.
Coordinate service scheduling with the Operations & Administration Lead and the Technical Operations Lead.
Identify at-risk SLAs and escalate proactively to prevent dissatisfaction.
Deliver first-level technical assistance, including initial troubleshooting and remote diagnostics.
Offer basic system validation and configuration guidance as part of first-level support.
Provide remote session support for straightforward issues at the first level.
Document all interactions, resolutions, and escalations accurately in the system.
Escalate complex or unresolved issues to the Technical Operations Lead with full context.
Maintain detailed records of client cases, incidents, and solutions in the service platform.
Generate service reports and case summaries as requested by leadership.
Contribute to a knowledge base with common issues and resolutions to improve first-call resolution rates.
Assist with new client onboarding, including system orientation, basic user training, and documentation delivery.
Help clients understand installed systems and how to use key features.
Identify recurring issues or patterns in feedback and report findings to leadership.
Suggest improvements to service workflows, templates, and support processes.
Participate in departmental meetings to provide a client-facing perspective on performance.

Requirements

A bachelor’s degree or an associate’s degree in Business Administration, Communications, Information Technology, or a related field.
1–3 years of experience in a customer service, technical support, or helpdesk role.
Basic familiarity with electronic security systems such as CCTV, access control, and alarms; formal technical training will be provided.
Proficiency with service management platforms such as Salesforce, ServiceNow, Freshdesk, or similar.
Excellent written and verbal communication skills in English and Spanish.
Ability to manage multiple open cases with accuracy and composure under pressure.

Technologies

Salesforce
ServiceNow
Freshdesk

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30d ago

Help Desk Technician

H. F. Lenz Company Johnstown, PA

Johnstown, PA

30d ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The Help Desk Technician role at H. F. Lenz Company in Johnstown, PA provides first-line IT support and troubleshooting for basic hardware, software, and network issues on site.

Responsibilities

Deliver first-line support and respond to incoming IT requests via the ticketing system, email, phone, and walk-ins.
Diagnose and resolve basic problems across Windows and Mac OS, Microsoft 365, internal applications, printers, iPads, and mobile devices.
Assist with hardware setup, configuration, and deployment of laptops, desktops, monitors, and mobile devices for new hires.
Create, modify, and delete user accounts as required.
Maintain clear and accurate logs of service requests in the IT ticketing system and contribute to the internal knowledge base.
Identify and escalate more advanced issues to system administrators or the IT Manager when necessary.

Requirements

Education and experience: an associate degree in IT, computer science, or completion of a technical certificate program is required.
Experience level: 0–5 years in a technical support role or an equivalent combination of education and training.
Technical knowledge: basic understanding of computer hardware components, Windows 10/11, and Wi-Fi/network connectivity.
Communication skills: strong verbal and written communication, with the ability to explain technical concepts to non-technical users.
Problem solving: a proactive approach to learning, troubleshooting, and developing creative solutions to technical challenges.

Technologies

Windows 10/11
Mac OS
Microsoft 365
Google Workspace
Jira
ServiceNow
Freshdesk
Zendesk

Education

Associate degree is preferred.

Experience

IT Technical Support: 1 year, preferred
Microsoft Windows Server: 2 years, required

Work Location

On site at the Johnstown, PA facility.

Ability to commute

Johnstown, PA 15904, required.

Staffing Requisition

# 2026-015

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Company holidays
401(k) and 401(k) matching
Tuition reimbursement
Student loan assistance
Company-sponsored training
IT certification reimbursement
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Retirement plan
Professional development assistance
Referral program

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2mo ago

Helpdesk Support Analyst

Emmi Dessert USA Kenilworth, NJ

Kenilworth, NJ

2mo ago Closed

$90k - $90k/yr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 25, 2026).

Job Description

Helpdesk Support Analyst role focused on desktop support, networking, and IT infrastructure administration, including Microsoft Office 365, onsite in Kenilworth, NJ.

Responsibilities

Deliver timely technical support to Windows 11 users for hardware and software issues.
Serve as escalation point and manage vendor relationships with third party MSPs to ensure SLA compliance.
Monitor desktops for hardware and software failures and resolve those issues.
Maintain inventories of hardware and software assets.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals, including mobile devices.
Support user accounts, including access rights, security, and group memberships.
Configure and provision equipment for new users.
Create and maintain IT documentation.

Requirements

Strong ability to diagnose and troubleshoot hardware and software issues.
Experience with Windows 11 and Office 365.
Experience with SonicWall devices and SonicWall VPN.
Knowledge of Microsoft Office 365 apps including Word, Excel, PowerPoint, Access, Outlook, Teams, and SharePoint.
Receive and document user requests with problem details.
Resolve requests or escalate to appropriate technical resources when needed.
Assist in designing and developing standardized operational management reports to identify issues and monitor computers.
Research and provide hardware and software quotations, ordering details, and other purchasing information to assist equipment orders.
Strong organizational, problem-solving, and interpersonal skills.
Ability to install, remove or repair basic computer systems.
Communicate application problems to management, development teams, and end users.
Ability to lift and move equipment up to 45 lbs (20 kg).

Technologies

Windows 11
Microsoft Office 365
SonicWall
SonicWall VPN
LogMeIn
Freshdesk
Antivirus tools
VPN Remote Access

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Job Details

Location: Kenilworth, NJ (onsite)
Salary: USD 90,000 per year
Experience: 2+ years
Education: Bachelor's degree

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2mo ago

Technical Support Representative for Electric Bikes

Ride1Up San Diego, CA

San Diego, CA

2mo ago Closed

$21 - $26/hr Full time Computer Skills Consultative Sales Contact Center

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Join Ride1Up in San Diego as an onsite Technical Support Representative and contribute to a fast paced e-bike environment. You will report to the Customer Support Manager and help shape best practices, SOPs, and the growth of the support team. Bike industry experience is required and you will be part of a culture focused on hands-on, customer-centered service.

Responsibilities

Provide technical support via email and phone utilizing our Customer Support Portal
Provide product recommendations including sales calls and emails
Troubleshoot technical bike issues
Recruit, onboard and train customer support staff
Build department culture and motivate team members
Maintain department KPI's
Ad hoc requests as needed

Requirements

3+ years of customer support experience
Ability to problem solve and communicate directly with customers, including de-escalation tactics
Experience developing best practices and documenting standard operating procedures (SOPs)
Fast typing (50+ WPM) with comfort managing high volume email inboxes
Experience with Zendesk, FreshDesk or similar platforms
Experience with e-commerce and WordPress a plus
Bike Industry: 1 year (Required)
ebike assembly: 2 years (Required)

Technologies

Zendesk
FreshDesk
Slack
Zoom
WordPress

Benefits

High demand, high growth industry
Complementary electric bike after onboarding period
Opportunity to participate in company stock option plan
Potential to gain value e-commerce operations experience
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Location: San Diego, CA (onsite)
Job Type: Full-time
Pay: $21.00 - $26.00 per hour

Application Question

Please share your experience with ebikes. This can be from a professional or personal perspective.

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2mo ago

Senior IT Helpdesk Specialist

Milford CT Milford, CT

Milford, CT

2mo ago Closed

$65k - $75k/yr Full time Application Support Azure Active Directory Computer Skills

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

A Senior IT Helpdesk Specialist is needed in Milford, CT to provide frontline IT support for leadership and staff, with a focus on onboarding, documentation, and security-related initiatives. This full-time, on-site role typically operates from Milford, with occasional travel to support IT setup for new offices or client locations and to assist with technology rollouts.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, or a ticketing system.
Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
Provide high-priority, professional support to leadership and executives to minimize downtime.
Escalate complex technical issues to senior IT management or external vendors when appropriate.
Administer and support Microsoft 365, Teams, and user account administration.
Lead new employee onboarding, including account creation, device provisioning, and access management.
Develop and refine onboarding documentation and checklists to streamline the process.
Expand experience and skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.
Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
Identify recurring issues and implement long-term solutions to improve system reliability.
Suggest and collaborate on ideas for new tools, systems, and workflow improvements.
Perform regular system updates, monitoring, and backups.
Manage user access controls and maintain compliance with IT policies.
Bonus: contribute to cybersecurity and endpoint protection initiatives.
Support IT setup and system configuration for new office or client locations with occasional travel.
Assist in technology rollouts and adoption of new solutions.

Requirements

Minimum of three years of IT support or helpdesk experience.
Strong working knowledge of Microsoft 365, Windows OS, and core networking concepts.
Excellent troubleshooting and communication skills, including experience supporting leadership and executive users.
Solid documentation and process-improvement capabilities.
Ability to collaborate effectively in a remote, fast-paced environment.

Technologies

Microsoft 365
Teams
Microsoft Entra (Azure AD)
Intune
MDM
Zendesk
Jira
Freshdesk
macOS
SharePoint
Windows OS

Benefits

Comprehensive Health, Dental, & Vision
Paid Time Off
Sick time
Holidays
Life Insurance
401k Contributions
Charity Matching

Hours & Compensation

Commitment: Full-time, on-site in Milford, CT, with occasional travel as required
Compensation: USD 65,000 - 75,000 per year

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