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Freshdesk Support Jobs

3 jobs found

25d ago

Helpdesk Support Analyst

Emmi Dessert USA Kenilworth, NJ

Kenilworth, NJ

25d ago

$90k - $90k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Helpdesk Support Analyst role focused on desktop support, networking, and IT infrastructure administration, including Microsoft Office 365, onsite in Kenilworth, NJ.

Responsibilities

Deliver timely technical support to Windows 11 users for hardware and software issues.
Serve as escalation point and manage vendor relationships with third party MSPs to ensure SLA compliance.
Monitor desktops for hardware and software failures and resolve those issues.
Maintain inventories of hardware and software assets.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals, including mobile devices.
Support user accounts, including access rights, security, and group memberships.
Configure and provision equipment for new users.
Create and maintain IT documentation.

Requirements

Strong ability to diagnose and troubleshoot hardware and software issues.
Experience with Windows 11 and Office 365.
Experience with SonicWall devices and SonicWall VPN.
Knowledge of Microsoft Office 365 apps including Word, Excel, PowerPoint, Access, Outlook, Teams, and SharePoint.
Receive and document user requests with problem details.
Resolve requests or escalate to appropriate technical resources when needed.
Assist in designing and developing standardized operational management reports to identify issues and monitor computers.
Research and provide hardware and software quotations, ordering details, and other purchasing information to assist equipment orders.
Strong organizational, problem-solving, and interpersonal skills.
Ability to install, remove or repair basic computer systems.
Communicate application problems to management, development teams, and end users.
Ability to lift and move equipment up to 45 lbs (20 kg).

Technologies

Windows 11
Microsoft Office 365
SonicWall
SonicWall VPN
LogMeIn
Freshdesk
Antivirus tools
VPN Remote Access

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Job Details

Location: Kenilworth, NJ (onsite)
Salary: USD 90,000 per year
Experience: 2+ years
Education: Bachelor's degree

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30d ago

Technical Support Representative for Electric Bikes

Ride1Up San Diego, CA

San Diego, CA

30d ago

$21 - $26/hr Full time Computer Skills Consultative Sales Contact Center

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Job Description

Join Ride1Up in San Diego as an onsite Technical Support Representative and contribute to a fast paced e-bike environment. You will report to the Customer Support Manager and help shape best practices, SOPs, and the growth of the support team. Bike industry experience is required and you will be part of a culture focused on hands-on, customer-centered service.

Responsibilities

Provide technical support via email and phone utilizing our Customer Support Portal
Provide product recommendations including sales calls and emails
Troubleshoot technical bike issues
Recruit, onboard and train customer support staff
Build department culture and motivate team members
Maintain department KPI's
Ad hoc requests as needed

Requirements

3+ years of customer support experience
Ability to problem solve and communicate directly with customers, including de-escalation tactics
Experience developing best practices and documenting standard operating procedures (SOPs)
Fast typing (50+ WPM) with comfort managing high volume email inboxes
Experience with Zendesk, FreshDesk or similar platforms
Experience with e-commerce and WordPress a plus
Bike Industry: 1 year (Required)
ebike assembly: 2 years (Required)

Technologies

Zendesk
FreshDesk
Slack
Zoom
WordPress

Benefits

High demand, high growth industry
Complementary electric bike after onboarding period
Opportunity to participate in company stock option plan
Potential to gain value e-commerce operations experience
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Location: San Diego, CA (onsite)
Job Type: Full-time
Pay: $21.00 - $26.00 per hour

Application Question

Please share your experience with ebikes. This can be from a professional or personal perspective.

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30d ago

Senior IT Helpdesk Specialist

Milford CT Milford, CT

Milford, CT

30d ago

$65k - $75k/yr Full time Application Support Azure Active Directory Computer Skills

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Job Description

A Senior IT Helpdesk Specialist is needed in Milford, CT to provide frontline IT support for leadership and staff, with a focus on onboarding, documentation, and security-related initiatives. This full-time, on-site role typically operates from Milford, with occasional travel to support IT setup for new offices or client locations and to assist with technology rollouts.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, or a ticketing system.
Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
Provide high-priority, professional support to leadership and executives to minimize downtime.
Escalate complex technical issues to senior IT management or external vendors when appropriate.
Administer and support Microsoft 365, Teams, and user account administration.
Lead new employee onboarding, including account creation, device provisioning, and access management.
Develop and refine onboarding documentation and checklists to streamline the process.
Expand experience and skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.
Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
Identify recurring issues and implement long-term solutions to improve system reliability.
Suggest and collaborate on ideas for new tools, systems, and workflow improvements.
Perform regular system updates, monitoring, and backups.
Manage user access controls and maintain compliance with IT policies.
Bonus: contribute to cybersecurity and endpoint protection initiatives.
Support IT setup and system configuration for new office or client locations with occasional travel.
Assist in technology rollouts and adoption of new solutions.

Requirements

Minimum of three years of IT support or helpdesk experience.
Strong working knowledge of Microsoft 365, Windows OS, and core networking concepts.
Excellent troubleshooting and communication skills, including experience supporting leadership and executive users.
Solid documentation and process-improvement capabilities.
Ability to collaborate effectively in a remote, fast-paced environment.

Technologies

Microsoft 365
Teams
Microsoft Entra (Azure AD)
Intune
MDM
Zendesk
Jira
Freshdesk
macOS
SharePoint
Windows OS

Benefits

Comprehensive Health, Dental, & Vision
Paid Time Off
Sick time
Holidays
Life Insurance
401k Contributions
Charity Matching

Hours & Compensation

Commitment: Full-time, on-site in Milford, CT, with occasional travel as required
Compensation: USD 65,000 - 75,000 per year

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Freshdesk Support Jobs

Helpdesk Support Analyst

Technical Support Representative for Electric Bikes

Senior IT Helpdesk Specialist

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