Support Jobs in Kerrville, TX

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Technical Support Expert

H&R Block Kerrville, TX

Kerrville, TX

Today

$18 - $25/hr Full time Application Support Computer Skills Customer Service

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Job Description

What you gain This onsite role in Kerrville, TX offers a flexible schedule and an hourly pay range of $18 to $25. You will provide technical support to staff and management for H&R Block's proprietary software, data security, and IRS and tax tools, while mentoring teammates and training office staff on new applications. It’s a hands-on position that supports a collaborative, security-aware office environment.

Benefits

Flexible schedule

Responsibilities

Deliver tech support in person or through video, phone, chat, and email to address issues related to proprietary software, data security, and IRS/tax tools.
Prepare technical reports focused on data security measures and risk analysis.
Maintain technology upgrades and offer recommendations on new software and tools to increase client retention and meet office goals.
Assist staff and clients with guidance on IRS tools and other tax software.
Mentor teammates and support colleagues in using all office programs effectively.
Provide monthly trainings for office staff on new applications and software.
Keep maintenance logs, including the annual WISP, up to date.

Requirements

Experience in software development or technology support.
Experience working in a fast-paced environment.
Comfort with virtual tools, including video, phone, and chat.
Ability to communicate effectively in person, by phone, and in writing.
Successful completion of the H&R Block Technical Support knowledge assessment.
Must meet IRS and applicable state requirements.
High school diploma or equivalent or higher.

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