Technical Support Expert

What you gain This onsite role in Kerrville, TX offers a flexible schedule and an hourly pay range of $18 to $25. You will provide technical support to staff and management for H&R Block's proprietary software, data security, and IRS and tax tools, while mentoring teammates and training office staff on new applications. It’s a hands-on position that supports a collaborative, security-aware office environment.

Benefits

• Flexible schedule

Responsibilities

• Deliver tech support in person or through video, phone, chat, and email to address issues related to proprietary software, data security, and IRS/tax tools.
• Prepare technical reports focused on data security measures and risk analysis.
• Maintain technology upgrades and offer recommendations on new software and tools to increase client retention and meet office goals.
• Assist staff and clients with guidance on IRS tools and other tax software.
• Mentor teammates and support colleagues in using all office programs effectively.
• Provide monthly trainings for office staff on new applications and software.
• Keep maintenance logs, including the annual WISP, up to date.

Requirements

• Experience in software development or technology support.
• Experience working in a fast-paced environment.
• Comfort with virtual tools, including video, phone, and chat.
• Ability to communicate effectively in person, by phone, and in writing.
• Successful completion of the H&R Block Technical Support knowledge assessment.
• Must meet IRS and applicable state requirements.
• High school diploma or equivalent or higher.