Lafayette, IN

Support Jobs in Lafayette, IN

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Today

Desktop Support Technician

Ovation Workplace Services Lafayette, IN

Lafayette, IN

Today

$20 - $23/hr Full time Active Directory Application Support Av Support

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Job Description

This onsite Desktop Support Technician role in Lafayette, IN supports Ovation Workplace Services by delivering first- and second-level technical assistance for hardware, software, and applications across local and remote environments. The position emphasizes incident documentation and timely escalation to meet service-level agreements, with compensation of USD 20 to 23 per hour. A relevant education credential is required, and the role demands a substantial amount of experience.

Responsibilities

Provide first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems (Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Offer foundational support for macOS environments to assist Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Minimum experience: 18 years.
Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile Device Management (MDM) platforms
Enterprise antivirus and endpoint protection solutions
ServiceNow
Windows Server

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Experience

Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)
Microsoft Windows Server: 3 years (Required)

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification

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1d ago

Part-Time IT Help Desk Support Technician

Arcem Solutions LLC Lafayette, IN

Lafayette, IN

1d ago

$18 - $23/hr Part time Active Directory Application Support Azure

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Job Description

Arcem Solutions LLC is offering a part-time IT Help Desk Support Technician role in Lafayette, IN, onsite, with a pay range of $18 to $23 per hour. This entry-level position is housed in a managed IT services environment and provides hands-on exposure to desktop, server, network, and cloud technologies through ticketing system work, remote support, and occasional onsite visits. It presents an opportunity to develop core IT skills within a collaborative, client-focused team.

Responsibilities

Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications.
Troubleshoot hardware, software, and operating system issues.
Create, maintain, deploy, and restore workstation images.
Monitor cybersecurity portals and respond to security alerts.
Deploy software and install system updates and patches.
Provide remote support and monitor device health.
Generate system reports and document work performed in the ticketing system.
Join computers to Microsoft Entra ID (Azure AD) and on-premises Active Directory domains.
Configure and test Group Policies and RMM automation policies.
Map and troubleshoot network drives.
Manage BitLocker encryption and Multi-Factor Authentication (MFA) services.
Provision and manage Microsoft 365 licenses.
Create, modify, disable, and remove Active Directory user accounts.
Manage Azure Virtual Machines for desktop and server environments.
Move users and devices between Organizational Units (OUs).
Configure and maintain file share permissions.
Administer Microsoft 365 tenant services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure).
Configure and monitor backup solutions.
Assist with VMware administration and virtual server support.
Configure and troubleshoot routers, switches, and wireless access points.
Support MFA systems and VMware host maintenance, VM patching, and server upgrades.
Diagnose and resolve basic network connectivity issues and install, configure, and troubleshoot VoIP phone systems.
Communicate professionally with clients, vendors, and internal team members.
Document solutions and client interactions thoroughly; participate in ongoing training to stay current with technologies and cybersecurity best practices.
Complete onsite installations and project work as assigned and perform other IT duties as needed.

Requirements

Windows 10/11 administration
Microsoft 365 administration
Active Directory and Microsoft Entra ID (Azure AD) administration
Proficiency with remote support tools
Networking fundamentals (TCP/IP, DNS, DHCP)
Routers, switches, and wireless networking knowledge
VMware virtualization experience
Backup and disaster recovery solutions
Microsoft Office applications
Excellent customer service and communication skills
Strong troubleshooting and analytical abilities
Ability to prioritize multiple tasks in a fast-paced environment
Self-motivated with strong attention to detail
Ability to work independently while collaborating with a team
Background check required
Day Shift (Required)
Work Location: In person
Occasional local travel to client sites may be required
Ability to sit, stand, and use a computer for extended periods
Occasionally lift and carry equipment weighing up to 50 pounds
Ability to travel locally for onsite client support when required

Technologies

Windows 10/11
Microsoft 365
Active Directory & Microsoft Entra ID (Azure AD)
Remote support tools
Remote Monitoring and Management (RMM) tools
Group Policy
Microsoft 365 licenses
Azure Virtual Machines
VMware virtualization
OneDrive
Exchange Online
SharePoint Online
BitLocker
Backup and disaster recovery solutions
Microsoft Office applications
Azure

Application questions

Are you comfortable starting work each day at 7:30am?

Shift availability

Day Shift (Required)

Work location

In person

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Support Jobs in Lafayette, IN

Desktop Support Technician

Part-Time IT Help Desk Support Technician

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