Part-Time IT Help Desk Support Technician

Arcem Solutions LLC is offering a part-time IT Help Desk Support Technician role in Lafayette, IN, onsite, with a pay range of $18 to $23 per hour. This entry-level position is housed in a managed IT services environment and provides hands-on exposure to desktop, server, network, and cloud technologies through ticketing system work, remote support, and occasional onsite visits. It presents an opportunity to develop core IT skills within a collaborative, client-focused team.

Responsibilities

• Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications.
• Troubleshoot hardware, software, and operating system issues.
• Create, maintain, deploy, and restore workstation images.
• Monitor cybersecurity portals and respond to security alerts.
• Deploy software and install system updates and patches.
• Provide remote support and monitor device health.
• Generate system reports and document work performed in the ticketing system.
• Join computers to Microsoft Entra ID (Azure AD) and on-premises Active Directory domains.
• Configure and test Group Policies and RMM automation policies.
• Map and troubleshoot network drives.
• Manage BitLocker encryption and Multi-Factor Authentication (MFA) services.
• Provision and manage Microsoft 365 licenses.
• Create, modify, disable, and remove Active Directory user accounts.
• Manage Azure Virtual Machines for desktop and server environments.
• Move users and devices between Organizational Units (OUs).
• Configure and maintain file share permissions.
• Administer Microsoft 365 tenant services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure).
• Configure and monitor backup solutions.
• Assist with VMware administration and virtual server support.
• Configure and troubleshoot routers, switches, and wireless access points.
• Support MFA systems and VMware host maintenance, VM patching, and server upgrades.
• Diagnose and resolve basic network connectivity issues and install, configure, and troubleshoot VoIP phone systems.
• Communicate professionally with clients, vendors, and internal team members.
• Document solutions and client interactions thoroughly; participate in ongoing training to stay current with technologies and cybersecurity best practices.
• Complete onsite installations and project work as assigned and perform other IT duties as needed.

Requirements

• Windows 10/11 administration
• Microsoft 365 administration
• Active Directory and Microsoft Entra ID (Azure AD) administration
• Proficiency with remote support tools
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Routers, switches, and wireless networking knowledge
• VMware virtualization experience
• Backup and disaster recovery solutions
• Microsoft Office applications
• Excellent customer service and communication skills
• Strong troubleshooting and analytical abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated with strong attention to detail
• Ability to work independently while collaborating with a team
• Background check required
• Day Shift (Required)
• Work Location: In person
• Occasional local travel to client sites may be required
• Ability to sit, stand, and use a computer for extended periods
• Occasionally lift and carry equipment weighing up to 50 pounds
• Ability to travel locally for onsite client support when required

Technologies

• Windows 10/11
• Microsoft 365
• Active Directory & Microsoft Entra ID (Azure AD)
• Remote support tools
• Remote Monitoring and Management (RMM) tools
• Group Policy
• Microsoft 365 licenses
• Azure Virtual Machines
• VMware virtualization
• OneDrive
• Exchange Online
• SharePoint Online
• BitLocker
< ува>Multi-Factor Authentication (MFA)
• Backup and disaster recovery solutions
• Microsoft Office applications
• Azure

Application questions

• Are you comfortable starting work each day at 7:30am?

Shift availability

• Day Shift (Required)

Work location

• In person