Lafayette, LA

Support Jobs in Lafayette, LA

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Today

IT Service Desk Specialist

Acadian Companies Lafayette, LA

Lafayette, LA

Today

Full time End User Support Help Desk Support Incident Management

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Job Description

Acadian Companies is hiring a full-time Service Desk Specialist in Lafayette, LA (onsite). In this role, you will provide end-to-end IT support aligned to service level agreements, with responsibilities spanning incident troubleshooting, help desk operations, reporting, and required travel and after-hours critical production support.

Role Responsibilities

Develop service strategy aimed at reducing the occurrence and impact of software, hardware, and networking issues.
Troubleshoot and resolve IT issues through phone, web, and in-person support channels.
Own day-to-day support activities and ensure incidents are resolved within established SLAs.
Produce reporting on help desk health using uptime and ticket-related performance metrics.
Coordinate with IT and business stakeholders to review how incidents affect products and services.
Track and report all open and closed incidents to relevant leadership teams.
Develop business support standards, processes, procedures, and guidelines for incident management.
Evaluate trade-offs between issues using value, impact, and risk criteria.
Proactively learn and provide training to other staff on new product and service technologies.
Promote internal channels that enable peers to share guidance and solve complex issues.
Travel to company locations as needed, including some overnight travel.
Maintain and improve the knowledge base by creating new articles and updating existing documentation.
Participate in after-hours critical production support as required.

Required Qualifications

Minimum associate's degree in computer systems or equivalent work experience as a computer support specialist.
Advanced knowledge of company supported applications, with the ability to learn and support new applications.
CompTIA ITF+ certification required within 6 months of holding the position.
CompTIA A+ certification required within 12 months of holding the position.

Benefits

Medical, Dental, Vision coverages
401(k)
ESOP (Employee Stock Ownership Program)
Vacation and Sick time

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15d ago

IT Support Services II - Escalations

RADER Solutions Lafayette, LA

Lafayette, LA

15d ago

Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

RADER Solutions is hiring an IT Support Services II professional to strengthen its escalation support function for clients in Lafayette, LA. This second-tier MSP role focuses on advanced troubleshooting and administration across hardware, software, networks, and Microsoft 365-related environments, helping resolve escalated issues efficiently while supporting a strong end-user experience.

In this position, you’ll work across system administration and Microsoft 365 administration, including monitoring, documentation, and user or account management for the platforms clients rely on daily.

What you’ll do

Handle second-tier escalations for hardware, software, network, and Microsoft 365-related issues coming from other support team members, ensuring timely and effective resolution.
Support administration and management of IT systems, including servers, workstations, cloud environments, and Microsoft 365 services.
Manage Microsoft 365 technologies such as Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, and Intune, including user provisioning, licensing, access management, device enrollment, configuration, and policy administration.
Diagnose and resolve complex problems across Windows, macOS, Linux, mobile devices, Microsoft 365 applications, SharePoint, and Intune-managed endpoints.
Respond to user service requests while delivering exceptional customer service and maintaining a positive user experience.
Maintain comprehensive documentation including support processes, troubleshooting steps, system configurations, Microsoft 365 environment details, and knowledge base articles.
Monitor IT systems, networks, cloud services, and Microsoft 365 environments for performance, security, and availability, proactively identifying and resolving potential issues.
Manage user accounts, permissions, licenses, and access rights across Active Directory, Entra ID, Microsoft 365, SharePoint, and Intune.
Track and report incident trends, root causes, and resolutions to support continuous improvement of IT services and support processes.

What you bring

Technical or Bachelor’s degree in Information Technology (or related field) or equivalent experience.
3–5 years of experience in IT support or systems administration, preferably in an MSP or corporate environment.
Strong knowledge of operating systems, including Windows Server and Windows desktop operating systems.
Experience with networking concepts such as TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall fundamentals.
Experience administering Microsoft 365 environments including Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, and Microsoft Intune.
Familiarity with help desk and ticketing tools such as ConnectWise, ServiceNow, Jira, or Zendesk.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
Strong communication skills to explain technical concepts to non-technical users.
Ability to prioritize multiple tasks and work effectively in a fast-paced, client-focused environment.

Technologies you may work with

Microsoft 365, Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, Intune
Active Directory, Windows Server, Windows desktop operating systems, Windows, macOS, Linux, mobile devices
SharePoint, TCP/IP, DNS, DHCP, VPNs, wireless networking, firewall fundamentals
ConnectWise, ServiceNow, Jira, Zendesk, ConnectWise Manage, ConnectWise RMM
Azure, AWS, VMware, Hyper-V

Benefits

Competitive benefits package including medical, dental, vision, and life insurance
401(k) with company match
Flexible Paid Time Off (PTO)
10 paid holidays, including your birthday and a floating holiday
Paid parental leave for qualifying team members
Gym membership reimbursement
Amazon Prime reimbursement
40 hours of paid volunteer time annually
Company-paid technical training and certifications
Career development and leadership growth programs
Access to mentorship and coaching from experienced technology professionals
Opportunities for internal advancement through established career pathways
Exposure to a wide range of technologies, platforms, and client environments
Collaborative, growth-oriented culture focused on teamwork and continuous improvement
Employee recognition and achievement programs

Additional preferred experience

Experience working in an MSP environment.
Experience with ConnectWise Manage, ConnectWise RMM, and related MSP tools.
Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Administrator Associate, or equivalent certifications.
CompTIA A+, Network+, Security+, or similar industry certifications.
Experience with Azure, AWS, VMware, Hyper-V, and virtualization technologies.
Experience managing Microsoft Intune, mobile device management (MDM), endpoint compliance policies, Conditional Access, and application deployments.
Experience administering SharePoint Online including permissions management, site administration, document libraries, and collaboration solutions.
Knowledge of cybersecurity best practices, data protection regulations, compliance frameworks, and security monitoring technologies.

What RADER Solutions provides

RADER Solutions supports growth through ongoing training, mentorship, leadership development, and clearly defined career advancement opportunities. The role is designed around curiosity, practical problem-solving, and contributions that matter within a team focused on technology and continuous improvement.

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5mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Lafayette, LA

Lafayette, LA

5mo ago Closed

$22 - $22/hr Part time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

Asurion offers a part-time, on-site role in Lafayette, LA that blends in-home sales with practical tech support. This position includes paid training, evening hours, and the chance to earn commissions while expanding product knowledge in a collaborative, customer-first environment. You’ll travel to customers' residences daily, with a focus on delivering helpful solutions and a positive service experience.

Benefits

Competitive pay — $22 per hour, guaranteed for all hours worked, paid bi-weekly. Earned pay can be accessed early.
Uncapped commissions — Sales-based earnings paid bi-weekly.
Mileage reimbursement — Reimbursed weekly according to IRS guidelines.
Phone stipend — $35 per month to support connectivity on the job.
Structured training — Three weeks of paid training to set you up for success in the field.

Responsibilities

Meet customers where they are, with pre-scheduled interactions that support meeting and surpassing sales targets.
Deliver exceptional customer service throughout every touchpoint, always prioritizing the customer’s needs.
Apply your expertise to diagnose and resolve tech issues, offering clear, approachable solutions for all levels of tech knowledge.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Leverage Asurion’s growing product lineup to tailor solutions to each customer.
Listen actively to uncover needs and position products that align with those needs.
Use effective negotiation and communication skills to navigate conversations and close appropriate sales.
Participate in paid training to prepare you for independent field work.
Engage in ongoing coaching and mentoring to support growth and maintain confidence in tech-savvy interactions.

Requirements

Comfortable in a sales environment with set targets.
Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Proof of valid car insurance (Manhattan is excluded).
A personal vehicle (excluding motorcycles); travel up to 120 miles one-way to neighborhoods and cities near the inventory warehouse.
Ability to work a varied 5-day schedule, including evenings, weekends, and holidays to meet customer timelines.
Personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and energized by interacting with people.
Note: Work hours may vary based on business needs and market demand; flexibility is required.

About the Role

This entry-level position focuses on in-home sales and tech support during peak hours. It is well-suited for someone starting their career who enjoys talking to people and gaining hands-on sales experience in a real-world setting.

Health and Safety Measures

Asurion places employee health and safety as a top priority. Meeting customers at their homes supports a strong service experience, and the company is committed to ensuring all staff feel safe while performing their duties.

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Support Jobs in Lafayette, LA

IT Service Desk Specialist

IT Support Services II - Escalations

In-Home Sales & Tech Support (Part Time)

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