Support Jobs in Lansing, IL

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16d ago

HVAC Technical Support Advisor

Temperature Equipment Corporation Lansing, IL

Lansing, IL

16d ago

$56k+/yr Full time Application Support Customer Support Field Service

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Job Description

The HVAC Technical Support Advisor role at Temperature Equipment Corporation is based onsite in Lansing, IL. You will provide technical and application support and training to TEC customers and TEC sales staff, with field visits as needed to support HVACR systems. This position emphasizes deep product knowledge, clear communication, and collaboration with internal teams to ensure customers receive effective technical guidance.

Responsibilities

Maintain a comprehensive understanding of the technical aspects of Heating, Ventilation, and Air Conditioning equipment distributed by TEC.
Deliver technical and application support to TEC customers via phone or on-site field visits.
Provide technical and application support for both inside and outside sales staff.
Offer technical support for TEC’s parts division.

Requirements

Minimum of 10 years of experience in HVACR with a strong understanding of systems and applications.
Complete understanding of HVACR systems and applications.
Knowledge of refrigerant pipe design.
Strong public relations and communication skills.
Computer skills including Microsoft Office, Excel, Outlook; some PIC programming knowledge.
Well organized and team oriented with exceptional problem-solving abilities.
Education: a 3-year trade school degree in HVACR, or completion of a union apprentice program in the HVACR environment.

Technologies

Microsoft Office
Microsoft Excel
Microsoft Outlook
PIC programming

Benefits

401(k)
401(k) 3% Match
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Job Hours

Monday through Friday
8am to 5pm

Salary

Starting salary: USD 56,000 per year
Pay is based on experience
Job Type: Full-time

Physical Demands and Working Conditions

General office environment
Routine use of office equipment (computers, phones, filing cabinets, fax machines)
Requires seating for extended periods and keyboard use
Job site visits may require roof access via ladders and scuttle accesses
Must be able to carry a backpack weighing up to 50 pounds at job sites

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