Support Jobs in Lehi, UT

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3d ago

IT Helpdesk Technician

Mo' Bettahs Lehi, UT

Lehi, UT

3d ago

Full time Application Support Computer Skills End User Support

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Job Description

Mo' Bettahs, a Lehi, Utah based restaurant, is seeking an IT Helpdesk Technician to provide on-site and remote support for hardware, software, and network systems across its operation. The role covers POS maintenance, network infrastructure, staff training, and vendor liaison, with travel up to 50% as needed.

Responsibilities

Provide timely and effective IT support for all hardware, software, and network issues, remotely and on site, to minimize disruption to restaurant operations.
Troubleshoot and resolve POS systems, including cash registers, receipt printers, and payment devices, ensuring front of house and back of house run smoothly.
Oversee maintenance and configuration of network infrastructure such as routers, Wi-Fi access points, and switches to keep staff and customers connected.
Maintain, repair, and replace restaurant hardware like computers, tablets, printers, and servers; perform regular system checks to prevent failures.
Install, configure, and update software applications used by the restaurant for scheduling, inventory management, and accounting; ensure updates are applied.
Assist in managing security protocols including firewalls, antivirus software, and data backup systems to protect restaurant data.
Provide basic IT training to staff on POS, software, and general tech tools to support effective usage.
Conduct regular system checks to identify and resolve potential issues before they impact operations; monitor network performance and troubleshoot as needed.
Liaise with third party vendors for service agreements, troubleshooting, and technical support for IT hardware and software.
Maintain an organized log of technical issues, resolutions, configurations, and updates performed.
Travel up to 50% as needed to various locations.

Requirements

Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role in a fast paced, customer focused environment.
Strong knowledge of computer systems, networking, and troubleshooting.
Experience with restaurant POS systems is a plus, with examples such as Toast or Square for Restaurants.
Familiarity with network infrastructure including routers, switches, and Wi-Fi management.
Experience with software tools common in the restaurant industry, including scheduling, inventory management, and accounting systems.
Basic understanding of cybersecurity principles, data protection, and backup processes.
Strong problem solving skills and ability to stay calm under pressure.
Excellent communication skills with the ability to explain technical issues to non technical staff.
Ability to work independently, prioritize tasks, and manage time efficiently.
A customer focused mindset and ability to collaborate with both technical and non technical staff.

Technologies

Toast
Square for Restaurants

Working Conditions

The position requires the ability to see, hear, and speak clearly. You may need to ascend and descend stairs, and to sit or stand for extended periods.
Ability to lift up to 30 pounds and to bend, stoop, and kneel as needed.
Occasional outdoor work in varying weather conditions may be required.
Extended computer use is common, including screen work, mouse, and keyboard interaction.
May be asked to drive or travel by car, air, or other means.

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