Support Jobs in Lenoir, NC

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HCS Desktop Support Specialist

UNC Health Lenoir, NC

Lenoir, NC

Today

$21 - $31/hr Full time Application Support Customer Support Desk Side Support

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Job Description

UNC Health is hiring a Desktop Support Specialist to help keep end users productive through reliable desktop management, timely incident resolution, and clear technical support. This full-time, onsite role is based at UNC Health Caldwell in Lenoir, NC and supports day-to-day computing needs across a multi-platform network.

What you’ll do

Support desktop and portable computer installation, configuration, and ongoing management for end-user productivity.
Help maintain network security by enforcing password practices, deploying virus protection software, applying encryption technology, and following established policies and procedures.
Create and administer user profiles, and manage file and folder security along with storage capacity.
Maintain desktop peripheral inventory and assist with asset management, ensuring accurate records for device changes and keeping the inventory system current when computers are installed or relocated.
Participate in evaluating products for compatibility, flexibility, and ease of use, including designing application options with mainframe applications.
Install and configure hardware and software applications.
Provide technical support and incident resolution for both hardware and software issues, including initial training to familiarize customers with system operation.
Perform desktop moves in a timely manner based on user and organizational needs.

What you bring

Associate’s degree in Computer Science, Information Systems Management, or a related field, or an equivalent combination of education, training, and experience.
Excellent communication skills to support internal customers.
Ability to work well in a team environment.
Demonstrated ability to manage multiple tasks simultaneously.
Highly responsive approach to internal customers.
Experience guidance: If you have an Associate’s degree, no prior experience is required. If you have a High School diploma or GED, two (2) years of relevant experience are required.

Role details

Work type: Full Time (Onsite)
Schedule: Day Job; 40.00 hours per week
Entity / Team: NCHEALTH, Shared Services, ISD End User Support
Pay: $21.62 - $31.07 per hour (Hiring Range). Pay offers are determined by experience and internal equity.
Overtime status: Exempt: No
Licensure/certifications: No licensure or certification required
Technologies: Virus protection software, encryption technology

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