HCS Desktop Support Specialist

UNC Health is hiring a Desktop Support Specialist to help keep end users productive through reliable desktop management, timely incident resolution, and clear technical support. This full-time, onsite role is based at UNC Health Caldwell in Lenoir, NC and supports day-to-day computing needs across a multi-platform network.

What you’ll do

• Support desktop and portable computer installation, configuration, and ongoing management for end-user productivity.
• Help maintain network security by enforcing password practices, deploying virus protection software, applying encryption technology, and following established policies and procedures.
• Create and administer user profiles, and manage file and folder security along with storage capacity.
• Maintain desktop peripheral inventory and assist with asset management, ensuring accurate records for device changes and keeping the inventory system current when computers are installed or relocated.
• Participate in evaluating products for compatibility, flexibility, and ease of use, including designing application options with mainframe applications.
• Install and configure hardware and software applications.
• Provide technical support and incident resolution for both hardware and software issues, including initial training to familiarize customers with system operation.
• Perform desktop moves in a timely manner based on user and organizational needs.

What you bring

• Associate’s degree in Computer Science, Information Systems Management, or a related field, or an equivalent combination of education, training, and experience.
• Excellent communication skills to support internal customers.
• Ability to work well in a team environment.
• Demonstrated ability to manage multiple tasks simultaneously.
• Highly responsive approach to internal customers.
• Experience guidance: If you have an Associate’s degree, no prior experience is required. If you have a High School diploma or GED, two (2) years of relevant experience are required.

Role details

• Work type: Full Time (Onsite)
• Schedule: Day Job; 40.00 hours per week
• Entity / Team: NCHEALTH, Shared Services, ISD End User Support
• Pay: $21.62 - $31.07 per hour (Hiring Range). Pay offers are determined by experience and internal equity.
• Overtime status: Exempt: No
• Licensure/certifications: No licensure or certification required
• Technologies: Virus protection software, encryption technology