Support Jobs in Lewiston, ME

1 job found

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4d ago

Help Desk/Desktop Support Analyst

Robert Half Lewiston, ME

Lewiston, ME

4d ago

$25 - $27/hr Contract Active Directory Application Support Computer Skills

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Job Description

Onsite Help Desk/Desktop Support Analyst in Lewiston, ME on a long-term contract, offering USD 25 - 27 per hour and delivering day-to-day IT service and hands-on desktop support in the printing and publishing industry, with imaging, device deployment and workstation setup at the core.

Responsibilities

Image, configure, and deploy desktop PCs, laptops, and peripherals to end users across the site.
Identify and fix common hardware, software, and Windows related issues to minimize operation disruptions.
Configure workstations, install sanctioned software, and swap devices as needed to sustain productivity.
Log incidents, service requests, tasks completed, and resolution details in the service desk system with accuracy.
Escalate complex or unresolved technical problems to senior IT staff with clear documentation and context.
Keep current inventory records for devices, accessories, and deployment activity to support asset tracking.
Deliver prompt on-site assistance to staff while adhering to established support procedures and documentation standards.
Assist with general desktop support and related IT tasks as directed by the team.
Support user accounts and handle basic administrative tasks in environments utilizing Active Directory.

Requirements

At least 1 year of experience in a help desk, desktop support, or similar IT support role.
Technical training in information technology or comparable hands-on experience supporting end-user computing environments.
Familiarity with Windows operating systems, including Windows 10, desktop hardware, and common peripheral devices.
Practical experience with device imaging, PC setup, software installation, and basic troubleshooting techniques.
Ability to manage service desk tickets with accurate updates, clear notes, and timely follow-through.
Working knowledge of Active Directory in support of basic user or workstation-related tasks.
Strong communication, customer service, and problem-solving skills in an onsite support setting.
Organized work habits with the ability to balance multiple requests while maintaining attention to detail.
Assist with user account support and basic administrative tasks within Active Directory environments.

Technologies

Microsoft Windows 10
Active Directory

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Competitive compensation and benefits package

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