Help Desk/Desktop Support Analyst

Onsite Help Desk/Desktop Support Analyst in Lewiston, ME on a long-term contract, offering USD 25 - 27 per hour and delivering day-to-day IT service and hands-on desktop support in the printing and publishing industry, with imaging, device deployment and workstation setup at the core.

Responsibilities

• Image, configure, and deploy desktop PCs, laptops, and peripherals to end users across the site.
• Identify and fix common hardware, software, and Windows related issues to minimize operation disruptions.
• Configure workstations, install sanctioned software, and swap devices as needed to sustain productivity.
• Log incidents, service requests, tasks completed, and resolution details in the service desk system with accuracy.
• Escalate complex or unresolved technical problems to senior IT staff with clear documentation and context.
• Keep current inventory records for devices, accessories, and deployment activity to support asset tracking.
• Deliver prompt on-site assistance to staff while adhering to established support procedures and documentation standards.
• Assist with general desktop support and related IT tasks as directed by the team.
• Support user accounts and handle basic administrative tasks in environments utilizing Active Directory.

Requirements

• At least 1 year of experience in a help desk, desktop support, or similar IT support role.
• Technical training in information technology or comparable hands-on experience supporting end-user computing environments.
• Familiarity with Windows operating systems, including Windows 10, desktop hardware, and common peripheral devices.
• Practical experience with device imaging, PC setup, software installation, and basic troubleshooting techniques.
• Ability to manage service desk tickets with accurate updates, clear notes, and timely follow-through.
• Working knowledge of Active Directory in support of basic user or workstation-related tasks.
• Strong communication, customer service, and problem-solving skills in an onsite support setting.
• Organized work habits with the ability to balance multiple requests while maintaining attention to detail.
• Assist with user account support and basic administrative tasks within Active Directory environments.

Technologies

• Microsoft Windows 10
• Active Directory

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training
• Competitive compensation and benefits package