Support Jobs in Lima, OH

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1mo ago

Desktop Support Technician

HCL Technologies Limited - Business Services Lima, OH

Lima, OH

1mo ago Closed

$42k - $68k/yr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Join HCL Technologies Limited - Business Services in Lima, Ohio as a Desktop Support Technician. This onsite role offers a yearly salary range of USD 42,000 to 68,000 and benefits including a 401(k) plan and dental insurance. You will provide direct end-user IT assistance, handle hardware break/fix and warranty needs, and troubleshoot operating systems and applications. As the primary on-site support for executive users, you will collaborate with IT teams to resolve issues and travel locally as needed.

Responsibilities

Deliver high quality, face-to-face end-user support with a focus on effective resolutions
Enhance user productivity by triaging issues, offering guidance, and teaching solutions for common Office product challenges
Perform hardware break/fix and warranty support for desktops, laptops, tablets, and workstations
Diagnose and resolve unique OS and application problems
Reimage systems as needed
Identify potential escalations and alert management proactively
Collaborate with other IT teams to ensure issue resolution and root-cause identification when needed
Recommend and execute system upgrades
Coordinate with procurement to purchase hardware and software
Install and test computers and peripherals according to established standards
Provide basic support for mobile devices and printers
Act as the primary support contact for executive users
Coordinate equipment moves
Maintain complete and accurate configuration and inventory records in the management database
Provide task estimates and track time and resources as assigned
Local travel as required
Perform other duties as assigned

Requirements

Professional demeanor with strong customer service, consulting, and training abilities
Experience diagnosing and repairing desktop and laptop hardware in field or related settings
Basic knowledge of networks, Intel servers, and telecommunications
Solid break/fix skills for desktops, workstations, notebooks, and Dell tablets
Proficiency with Microsoft Office applications: Outlook, Excel, Word, and PowerPoint
Strong troubleshooting skills for Microsoft operating systems
Strong macOS troubleshooting skills (Big Sur and newer)
Strong problem-solving and critical-thinking abilities
Excellent written and verbal communication skills
Self-motivated with the ability to work independently with minimal supervision
Excellent time-management skills
Detail- and process-oriented
Ability to walk long distances across large facilities
Ability to pass a background security check
Valid driver’s license and reliable transportation

Technologies

Service Now
Smart IT
IT connect
A+
MCSA Windows 7, 8 or 10
CCNA
CCNP
SCCM
Microsoft Office
Outlook
Excel
Word
PowerPoint
macOS Big Sur and above
Windows OS

Benefits

401(k)
Dental insurance

What will make a candidate stand out

Experience with ticketing systems such as Service Now, Smart IT, and IT connect
Background supporting executive users
Certifications: hardware like A+ or equivalent; Microsoft MCSA Windows 7/8/10; networking such as CCNA/CCNP
Experience performing remote PC control and knowledge of video conferencing technology
Experience with SCCM

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