Technical Support Administrator

The Technical Support Administrator supports instructional and administrative technology through help desk, classroom, and desktop support for Rhodes State College.

Responsibilities

• Support classroom technology and equipment issues, including Extron system controls, audio video controls, cameras, projectors, printers, podium setups, and monitors
• Assist the Information Technologies Help Desk by answering, troubleshooting, and documenting end-user support requests
• Handle common support needs such as password resets, network connectivity issues, and printing issues
• Provide end-user service across hardware, software, and administration, including training activities
• Deliver technical support for the desktop PC/laptop environment, including installations, troubleshooting, repair, documentation, and end-user support
• Help review and identify hardware and software applications to ensure technology capabilities meet College needs
• Collaborate with Information Technology team members on technical implementation items
• Maintain up-to-date knowledge of new technologies and standards to support future development or enhancements
• Perform other duties as assigned

Requirements

• Experience providing software and hardware support in a networked environment, or an equivalent combination of education and experience
• Advanced working skills maintaining and troubleshooting PCs
• Proficiency supporting Windows and Mac operating systems and Microsoft Office products
• Enjoy solving a broad range of problems on an ongoing basis, including work with classroom technology
• Ability to handle difficult customers and situations in a professional manner
• Strong customer service attitude and communication skills, with self-motivation
• Appreciation for working with all individuals and interest in lifelong learning
• Commitment to the mission of a two-year college

Preferred

• Experience with Macintosh systems
• Wireless troubleshooting experience (desirable)
• Audiovisual troubleshooting experience (a plus)
• Exposure to resolving problems over the phone and in person

Technologies

• Extron system controls
• Windows
• Mac
• Microsoft Office
• Audio video controls
• Projectors
• Printers
• Network connectivity
• Desktop PC/laptop environment

Location: Lima, OH (onsite)

Education: Associate Degree in a technology field or equivalent experience in the field