Support Jobs in Lynden, WA

1 job found

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4d ago

Help Desk Support Technician

Lynden Door Lynden, WA

Lynden, WA

4d ago

$20 - $25/hr Full time Active Directory Application Support Computer Skills

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Job Description

This onsite role provides frontline IT help desk support for Lynden Door staff in Lynden, WA.

Responsibilities

Deliver Tier 1+ helpdesk support through the organization-wide ticketing system.
Capture and convert external requests from email, phone, instant messaging, SMS, and in-person conversations into tickets.
Troubleshoot and repair issues across PCs, peripherals, mobile devices, and desktop applications for staff in offices, warehouses, and remote locations.
Image, deploy, and configure desktops, peripherals, mobile devices, and applications for replacements, projects, or new hires.
Support end user network access and VPN connectivity, including wireless devices.
Provide basic support for corporate telephone systems (Mitel/ShoreTel).
Deliver basic ERP assistance for printer issues, application locks, and queue problems.
Assist with training on basic computer usage and company desktop software.
Assist with Active Directory group policies to automate PC security and standardization.
Support asset management of desktop, laptop, and mobile device inventories.
Recover devices and securely purge corporate data, retiring assets as required.
Maintain a spare parts and peripherals inventory for emergency use.
Recommend replacements or improvements for device assets and applications.
Document common IT issues and solutions and update the IT knowledge base.
Remind users of IT acceptable use policies and standards.
Escalate tickets to IT staff at Tier 2 or beyond when needed to ensure resolution.
Collaborate with colleagues within the Help Desk and Asset team or Technology Group to meet department goals.
Other duties as assigned.

Requirements

Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft Office software and services, with emphasis on Office365.
Solid experience with Windows based systems (Windows 10/11, Active Directory, PowerShell); Windows Server experience is a plus.
Solid understanding of PC hardware, including replacing and upgrading parts.
Basic familiarity with mobile devices (iOS and Android).
Strong understanding of IT concepts, practices, and technologies.
Basic networking knowledge, including TCP/IP.
Associate or Bachelor degree in Information Technology, Computer Science, or a related field.

Technologies

Office365
Microsoft Office
Windows 10/11
Microsoft Active Directory
PowerShell
Windows Server
Mitel/ShoreTel
VPN
TCP/IP
Group Policy

Details

Location: Lynden, WA (onsite)
Department: Technology: HDA Team
Hours: Monday-Friday, Day Hours (40 hours/week), additional hours as needed
Travel: Minimal local travel with occasional trips to branch office locations
Reporting: IT Help Desk & Asset Manager, Lynden Door Family of Companies
Salary: USD 20 - 25 per hourly
Education: Associate or Bachelor degree in Information Technology, Computer Science, or a related field

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