Support Jobs in Malibu, CA

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1d ago

Help Desk Analyst II

Robert Half Malibu, CA

Malibu, CA

1d ago

$31 - $36/hr Contract Active Directory Application Support Azure

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Job Description

Robert Half is offering a contract opportunity in Malibu, California for a Help Desk Analyst II. This on-site role supports a public-sector organization, delivering first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues for both on-site and remote users. The position supports IT initiatives and emphasizes clear user communication. Location is Malibu, CA (onsite) with an hourly rate of $31 to $36.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Responsibilities

Provide first- and second-level support for desktop systems, software applications, printers, network access, and general connectivity issues.
Assist both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
Administer user access tasks such as password resets and account updates while following established security practices.
Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.
Demonstrate detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Show strong troubleshooting capability in Windows environments, including Office 365, printers, and internet connectivity issues.
Apply working knowledge of Active Directory and user account support in a hybrid environment.
Manage and resolve service desk tickets in an organized, timely manner.
Communicate clearly, both verbally and in writing, with a customer-focused approach suited to high-touch support environments.
Assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.
Familiarity with cloud platforms such as Azure, mobile device support tools, or municipal technology systems is advantageous.

Requirements

Prior detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
Strong troubleshooting capability in Microsoft Windows environments, including Office 365, printers, and internet connectivity issues.
Working knowledge of Active Directory and user account support in a hybrid environment.
Experience managing and resolving service desk tickets in an organized, timely manner.
Clear verbal and written communication skills with a customer-focused approach suited to high-touch support environments.
Ability to assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.

Technologies

Windows
Office 365
Active Directory
Azure
service desk ticketing platform

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