Help Desk Analyst II

Robert Half is offering a contract opportunity in Malibu, California for a Help Desk Analyst II. This on-site role supports a public-sector organization, delivering first- and second-level technical assistance for desktop systems, software applications, printers, network access, and general connectivity issues for both on-site and remote users. The position supports IT initiatives and emphasizes clear user communication. Location is Malibu, CA (onsite) with an hourly rate of $31 to $36.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Free online training

Responsibilities

• Provide first- and second-level support for desktop systems, software applications, printers, network access, and general connectivity issues.
• Assist both on-site and remote users by diagnosing problems efficiently and guiding them through practical solutions.
• Administer user access tasks such as password resets and account updates while following established security practices.
• Install, configure, move, and troubleshoot workstations, peripherals, and related end-user technology.
• Record incidents, troubleshooting steps, and completed resolutions accurately within the service desk ticketing platform.
• Escalate complex technical matters to senior IT staff when needed and provide clear documentation to support timely resolution.
• Contribute to ongoing IT efforts involving cloud-based tools, hybrid directory services, and other technology improvement projects.
• Maintain accurate tracking of hardware assets, inventory, and deployed equipment across the organization.
• Provide end-user instruction on common tools, technology usage, and support best practices, including occasional assistance with web or audio-visual needs.
• Demonstrate detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
• Show strong troubleshooting capability in Windows environments, including Office 365, printers, and internet connectivity issues.
• Apply working knowledge of Active Directory and user account support in a hybrid environment.
• Manage and resolve service desk tickets in an organized, timely manner.
• Communicate clearly, both verbally and in writing, with a customer-focused approach suited to high-touch support environments.
• Assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.
• Familiarity with cloud platforms such as Azure, mobile device support tools, or municipal technology systems is advantageous.

Requirements

• Prior detail-oriented experience in help desk or desktop support with the ability to work effectively with limited onboarding.
• Strong troubleshooting capability in Microsoft Windows environments, including Office 365, printers, and internet connectivity issues.
• Working knowledge of Active Directory and user account support in a hybrid environment.
• Experience managing and resolving service desk tickets in an organized, timely manner.
• Clear verbal and written communication skills with a customer-focused approach suited to high-touch support environments.
• Ability to assist internal staff, external stakeholders, and remote consultants with professionalism and responsiveness.

Technologies

• Windows
• Office 365
• Active Directory
• Azure
• service desk ticketing platform