Manhattan, KS

Support Jobs in Manhattan, KS

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IT Support Specialist II

Kansas State University Manhattan, KS

Manhattan, KS

Today

$20 - $25/hr Full time Active Directory Device Management End User Support

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Job Description

Kansas State University is seeking an IT Support Specialist II to provide hands-on, dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This onsite role supports faculty, staff, and leadership through the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices, covering hardware, operating systems, software, networking, security, and device configuration.

What you’ll do

Support faculty, staff, and leadership with the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices.
Handle support across hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory.
Partner with university IT teams to deliver reliable, secure, and responsive technology services that align with VPAF and the Office of the President operational and business needs.
Work collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to support accurate, timely, and secure information exchange across university systems.

Minimum qualifications

High school diploma and 2 years of relevant experience. Requirements may be met through a combination of education and experience.
Bachelor’s degree, or three years of related coursework or employment experience in information technology.
Three years’ experience in a desktop support, help desk, and/or technical support environment.
Extensive knowledge and hands-on experience configuring and administering desktop operating systems for users on a multi-user LAN environment, including Windows 8/10/11 and Mac OSX workstations.
Extensive knowledge and experience using Windows applications such as word processing, spreadsheets, and file manager software in a multi-user distributed network computing environment involving one or more LAN servers.
Extensive knowledge and experience with workstation hardware, including installation, configuration, troubleshooting, and repair, and understanding how hardware relates to the operating system.
Working knowledge of networking technology and concepts.
Experience assisting staff with varied technical and business systems needs in a fast-paced environment.
Analytical and problem-solving skills to troubleshoot system problems.
Ability to manage multiple high-priority initiatives in a fast-paced, highly technical setting.
Effective written and verbal communication and interpersonal skills to explain technical IT issues to non-technical customers.
Strong customer service skills, with ability to work independently and as part of a team.
Ability to exercise individual judgment on solutions, technology recommendations, and service assistance.
Hands-on training and/or experience supporting user access to a Windows Active Directory environment.
Extensive knowledge and use of more complex Windows-based applications, including databases in a multi-user environment.
Experience with desktop management such as Microsoft System Center Configuration Manager.
Experience working in a higher education environment.
Broad experience with mobile devices and support of iOS, Android, Windows Mobile (or similar).

Technologies

Windows 8, Windows 10, Windows 11
Mac OSX
Windows Active Directory
Microsoft System Center Configuration Manager
iOS, Android, Windows Mobile

Pay and location

Location: Manhattan, KS (onsite)
Hourly pay range: $20.30 - $25.87/hour (USD 20 - 25 per hourly)

Application details

To apply: Submit a resume, cover letter, and three professional references.
Application closing date: November 6, 2026

Work authorization, remote options, and other notes

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Some positions may be eligible for remote or hybrid working arrangements. For remote or hybrid work, the employee must reside within the United States to comply with federal and state laws and tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in Idaho.
Kansas State University participates in the MakeMyMove program for eligible newcomers, offering incentives and local support. Relocation support may be available for those moving from outside Kansas.
Upon acceptance of a contingent offer, a candidate may be subject to a background check per K-State’s policy.
Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities, based on eligibility and required documentation submitted by the closing date (with noted exceptions).

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17d ago

Desktop Support Technician

Ovation Workplace Services Manhattan, KS

Manhattan, KS

17d ago

$20 - $23/hr Full time Active Directory Application Support End User Support

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Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide first- and second-level technical support across both local and remote environments. This role focuses on keeping end users productive through hands-on troubleshooting, reliable ticket documentation, and timely escalation to help meet service-level expectations.

Based onsite in Manhattan, KS, the position supports Windows and broader enterprise tools, including Microsoft 365 and approved applications. The hourly pay range is USD 20 to 23, with a minimum of 1 year experience required.

Key Responsibilities

Provide first- and second-level support for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate incident and service request documentation in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with the Microsoft Office 365 suite.
Offer foundational support for macOS to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform preventive maintenance on computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to resolve complex audio/visual (AV) issues when needed.
Deliver professional status updates to end users and stakeholders on open incidents and resolutions.
Support enterprise mobile device management (MDM) for iOS and Android devices.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties assigned by management in support of departmental and organizational objectives.

Required Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum of eighteen (18) months of hands-on experience in desktop support, help desk, or IT support.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving skills with the ability to troubleshoot technical issues.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills for explaining technical information to non-technical audiences.
Commitment to high-quality customer service for internal stakeholders.
Ability to adapt to changing technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory
Group Policy Objects (GPOs)
MDM
iOS
Android
ServiceNow

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment and Physical Requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May be required to bend, kneel, or crouch to install or service equipment.
Work is primarily in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Experience Levels (Required)

Walk - Up Desk: 1 year
Desktop support: 3 years
ServiceNow: 3 years

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Support Jobs in Manhattan, KS

IT Support Specialist II

Desktop Support Technician

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