IT Support Specialist II

Kansas State University is seeking an IT Support Specialist II to provide hands-on, dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This onsite role supports faculty, staff, and leadership through the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices, covering hardware, operating systems, software, networking, security, and device configuration.

What you’ll do

• Support faculty, staff, and leadership with the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices.
• Handle support across hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory.
• Partner with university IT teams to deliver reliable, secure, and responsive technology services that align with VPAF and the Office of the President operational and business needs.
• Work collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to support accurate, timely, and secure information exchange across university systems.

Minimum qualifications

• High school diploma and 2 years of relevant experience. Requirements may be met through a combination of education and experience.
• Bachelor’s degree, or three years of related coursework or employment experience in information technology.
• Three years’ experience in a desktop support, help desk, and/or technical support environment.
• Extensive knowledge and hands-on experience configuring and administering desktop operating systems for users on a multi-user LAN environment, including Windows 8/10/11 and Mac OSX workstations.
• Extensive knowledge and experience using Windows applications such as word processing, spreadsheets, and file manager software in a multi-user distributed network computing environment involving one or more LAN servers.
• Extensive knowledge and experience with workstation hardware, including installation, configuration, troubleshooting, and repair, and understanding how hardware relates to the operating system.
• Working knowledge of networking technology and concepts.
• Experience assisting staff with varied technical and business systems needs in a fast-paced environment.
• Analytical and problem-solving skills to troubleshoot system problems.
• Ability to manage multiple high-priority initiatives in a fast-paced, highly technical setting.
• Effective written and verbal communication and interpersonal skills to explain technical IT issues to non-technical customers.
• Strong customer service skills, with ability to work independently and as part of a team.
• Ability to exercise individual judgment on solutions, technology recommendations, and service assistance.
• Hands-on training and/or experience supporting user access to a Windows Active Directory environment.
• Extensive knowledge and use of more complex Windows-based applications, including databases in a multi-user environment.
• Experience with desktop management such as Microsoft System Center Configuration Manager.
• Experience working in a higher education environment.
• Broad experience with mobile devices and support of iOS, Android, Windows Mobile (or similar).

Technologies

• Windows 8, Windows 10, Windows 11
• Mac OSX
• Windows Active Directory
• Microsoft System Center Configuration Manager
• iOS, Android, Windows Mobile

Pay and location

• Location: Manhattan, KS (onsite)
• Hourly pay range: $20.30 - $25.87/hour (USD 20 - 25 per hourly)

Application details

• To apply: Submit a resume, cover letter, and three professional references.
• Application closing date: November 6, 2026

Work authorization, remote options, and other notes

• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
• Some positions may be eligible for remote or hybrid working arrangements. For remote or hybrid work, the employee must reside within the United States to comply with federal and state laws and tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in Idaho.
• Kansas State University participates in the MakeMyMove program for eligible newcomers, offering incentives and local support. Relocation support may be available for those moving from outside Kansas.
• Upon acceptance of a contingent offer, a candidate may be subject to a background check per K-State’s policy.
• Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities, based on eligibility and required documentation submitted by the closing date (with noted exceptions).