Mansfield, TX

Support Jobs in Mansfield, TX

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Today

Technical Support Representative I

Mouser Electronics Mansfield, TX

Mansfield, TX

Today

Full time Customer Service Customer Support Technical Support

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Job Description

Provide component selection and technical support for customers at Mouser Electronics on-site in Mansfield, TX.

Responsibilities

Deliver the highest level of customer service while building effective relationships with internal and external contacts.
Use available resources to recommend the best component selection for customer applications.
Provide product support and offer associated items when applicable.
Support customers through the Mouser website and online chat.
Guide customers on how to navigate the Mouser website so they can find needed information with less reliance on additional Technical Support.
Communicate requirements and collaborate with customers, suppliers, Customer Service, Products, and other Mouser departments.
Attend and contribute to supplier trainings and participate in company meetings.
Support the Local Customer Service team and assist other teams when needed.
Participate in and support the company total quality process, representing Mouser professionally.
Work with minimum supervision and make independent decisions.
Maintain proper phone and chat coverage during scheduled hours.
Maintain regular attendance as an essential job requirement.
Travel to supplier training seminars and represent Mouser at trade shows.
Perform other duties as assigned.

Requirements

Skill evaluation: Behavioral (80%); Excel (80%).
Understand technical specifications to assist with selection of:
- Semiconductor components
- Electromechanical components
- Interconnect products
- Embedded products
- Optoelectronic components and associated tools and accessories
Use block diagrams and schematics, and apply test equipment and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
Demonstrate basic circuit theory knowledge, including analysis and design and/or system-level configurations.
Provide technical support to both external and internal customers.
Read and understand verbal and written communication related to electronic applications and components; ask for clarification when needed.
Use computers, networks, and software programs, including experience in a Microsoft Windows environment (Internet, Microsoft Word, Excel, Outlook, and other software).
Use strong typing, writing, and math skills.
Communicate professionally in English verbally and in writing; additional languages when required.
Deliver excellent, clear written and verbal communication across chat, phone, and in-person interactions with individuals and groups inside and outside the organization.
Show strong analytical, organizational, and time management skills; analyze the impact of decisions before execution; work with detail and thorough habits; multi-task effectively.
Demonstrate effective time management and organizational skills.
Hold a Bachelor’s degree in electronics engineering or an equivalent field of study.
Show desire to provide excellent service, maintain professional and courteous correspondence, and interact directly with customers as needed.
Demonstrate desire and ability to advance.
Minimal or no experience in the job.
Work under close supervision.

Technologies

Microsoft Windows environment
Internet
Microsoft Word
Microsoft Excel
Outlook

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4mo ago

Senior Help Desk Technician

Surepoint Medical Centers Mansfield, TX

Mansfield, TX

4mo ago Closed

$22 - $25/hr Full time Active Directory Azure Customer Support

This position is no longer accepting applications (closed Jul 19, 2026).

Job Description

Senior Help Desk Technician role at Surepoint Medical Centers in Mansfield, TX (onsite) with an hourly rate of USD 22–25.

Responsibilities

Deliver Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
Diagnose and fix hardware, software, network, and application issues.
Administer and support Windows operating systems, Microsoft 365, and Active Directory environments.
Conduct system installations, upgrades, patches, and routine maintenance.
Assist with VPN, remote access, and cybersecurity related challenges.
Address and close service tickets within established SLAs.
Escalate critical incidents as needed and coordinate cross-team resolution efforts.
Document troubleshooting steps, resolutions, and contribute to knowledge base articles.
Monitor ticket queues and ensure timely follow-up with users.
Support server administration and ongoing system maintenance.
Assist with user account provisioning, access permissions, and group management.
Troubleshoot network connectivity issues involving switches, wireless access points, and firewalls.
Participate in disaster recovery and business continuity activities.
Serve as an escalation resource for Help Desk staff.
Provide training and mentorship to junior support personnel.
Help develop support procedures and best practices.
Participate in IT projects and technology deployments.

Requirements

Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
Minimum five years of Help Desk or Desktop Support experience.
Experience with Windows 10 and Windows 11.
Proficiency with Microsoft 365 services.
Active Directory experience.
Azure Active Directory / Entra ID experience.
Knowledge of AWS.
TCP/IP networking proficiency.
VPN technologies experience.
Experience with endpoint management tools.
Familiarity with ServiceNow and Zendesk.
Experience with Wrike and Fresh service.

Technologies

Windows 10/11
Microsoft 365
Active Directory
Azure AD / Entra ID
AWS
TCP/IP Networking
VPN Technologies
Endpoint Management Tools
ServiceNow
Zendesk
Wrike
Fresh service
Microsoft Intune
Azure
VMware
SharePoint
PowerShell scripting

Preferred Qualifications

Experience supporting cloud environments.
Hands-on experience with Microsoft Intune, Azure, AWS, VMware, SharePoint, and PowerShell scripting.
Knowledge of cybersecurity best practices.
Experience working in a healthcare setting.

Certifications Preferred

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Key Competencies

Excellent customer service and communication skills
Problem solving and analytical thinking
Time management and prioritization
Technical troubleshooting expertise
Leadership and mentoring abilities
Documentation and process improvement

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Support Jobs in Mansfield, TX

Technical Support Representative I

Senior Help Desk Technician

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