Technical Support Representative I

Provide component selection and technical support for customers at Mouser Electronics on-site in Mansfield, TX.

Responsibilities

• Deliver the highest level of customer service while building effective relationships with internal and external contacts.
• Use available resources to recommend the best component selection for customer applications.
• Provide product support and offer associated items when applicable.
• Support customers through the Mouser website and online chat.
• Guide customers on how to navigate the Mouser website so they can find needed information with less reliance on additional Technical Support.
• Communicate requirements and collaborate with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attend and contribute to supplier trainings and participate in company meetings.
• Support the Local Customer Service team and assist other teams when needed.
• Participate in and support the company total quality process, representing Mouser professionally.
• Work with minimum supervision and make independent decisions.
• Maintain proper phone and chat coverage during scheduled hours.
• Maintain regular attendance as an essential job requirement.
• Travel to supplier training seminars and represent Mouser at trade shows.
• Perform other duties as assigned.

Requirements

• Skill evaluation: Behavioral (80%); Excel (80%).
• Understand technical specifications to assist with selection of:
  • Semiconductor components
  • Electromechanical components
  • Interconnect products
  • Embedded products
  • Optoelectronic components and associated tools and accessories
• Use block diagrams and schematics, and apply test equipment and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Demonstrate basic circuit theory knowledge, including analysis and design and/or system-level configurations.
• Provide technical support to both external and internal customers.
• Read and understand verbal and written communication related to electronic applications and components; ask for clarification when needed.
• Use computers, networks, and software programs, including experience in a Microsoft Windows environment (Internet, Microsoft Word, Excel, Outlook, and other software).
• Use strong typing, writing, and math skills.
• Communicate professionally in English verbally and in writing; additional languages when required.
• Deliver excellent, clear written and verbal communication across chat, phone, and in-person interactions with individuals and groups inside and outside the organization.
• Show strong analytical, organizational, and time management skills; analyze the impact of decisions before execution; work with detail and thorough habits; multi-task effectively.
• Demonstrate effective time management and organizational skills.
• Hold a Bachelor’s degree in electronics engineering or an equivalent field of study.
• Show desire to provide excellent service, maintain professional and courteous correspondence, and interact directly with customers as needed.
• Demonstrate desire and ability to advance.
• Minimal or no experience in the job.
• Work under close supervision.

Technologies

• Microsoft Windows environment
• Internet
• Microsoft Word
• Microsoft Excel
• Outlook