Support Jobs in Maquoketa, IA

1 job found

Include remote jobs

Today

IT Support Technician

Dynamic Tube, Inc. Maquoketa, IA

Maquoketa, IA

Today

$41k - $55k/yr Full time Application Support Computer Skills End User Support

Apply Now

Job Description

This Tier 1 IT Support Technician role at Dynamic Tube, Inc. is an onsite position in Maquoketa, IA, serving as the first point of contact for employees who need help with technology and accounts. The position focuses on troubleshooting across hardware, software, networking, and Microsoft 365 and Windows environments, with documentation and escalation when issues require higher-level support.

Key Responsibilities

Receive and address employee IT support requests via phone, email, and ticketing systems
Troubleshoot and resolve common issues involving hardware, software, and network connectivity
Reset passwords and manage user access permissions
Install, configure, and deploy workstations, printers, peripherals, and other IT equipment
Support Microsoft 365 applications and Windows operating systems
Document support actions, solutions, and procedures in the ticketing system
Escalate more complex technical problems to higher-level IT support personnel
Assist with IT inventory maintenance and tracking of company technology assets
Perform basic preventative maintenance and software updates
Support end users with professionalism, patience, and customer service
Support basic IT infrastructure tasks, including running network cable, installing drop connections, mounting and supporting wireless access points, and setting up network-connected devices

Requirements

Associate degree, technical certification, or formal IT training preferred
Previous experience in an IT support or help desk environment preferred
Equivalent hands-on experience may be considered in place of formal education or certifications
Manufacturing industry IT experience is a plus but not required
Strong customer service and interpersonal communication skills
Basic understanding of Windows operating systems, Microsoft 365, computer hardware and peripherals, and basic networking concepts
Ability to troubleshoot and resolve common technical issues
Strong organizational and time management skills
Ability to prioritize multiple support requests effectively
Experience using or learning IT ticketing systems
Team-oriented mindset with willingness to learn and grow

Technology and Tools

Microsoft 365
Windows operating systems
IT ticketing systems

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Compensation and Location

Salary: USD 40,500 - 54,750 per year

Work location: In person (Maquoketa, IA)

View full job page →

Get Support Jobs in Maquoketa, IA alerts

New Support Jobs in Maquoketa, IA, daily.