IT Support Technician

This Tier 1 IT Support Technician role at Dynamic Tube, Inc. is an onsite position in Maquoketa, IA, serving as the first point of contact for employees who need help with technology and accounts. The position focuses on troubleshooting across hardware, software, networking, and Microsoft 365 and Windows environments, with documentation and escalation when issues require higher-level support.

Key Responsibilities

• Receive and address employee IT support requests via phone, email, and ticketing systems
• Troubleshoot and resolve common issues involving hardware, software, and network connectivity
• Reset passwords and manage user access permissions
• Install, configure, and deploy workstations, printers, peripherals, and other IT equipment
• Support Microsoft 365 applications and Windows operating systems
• Document support actions, solutions, and procedures in the ticketing system
• Escalate more complex technical problems to higher-level IT support personnel
• Assist with IT inventory maintenance and tracking of company technology assets
• Perform basic preventative maintenance and software updates
• Support end users with professionalism, patience, and customer service
• Support basic IT infrastructure tasks, including running network cable, installing drop connections, mounting and supporting wireless access points, and setting up network-connected devices

Requirements

• Associate degree, technical certification, or formal IT training preferred
• Previous experience in an IT support or help desk environment preferred
• Equivalent hands-on experience may be considered in place of formal education or certifications
• Manufacturing industry IT experience is a plus but not required
• Strong customer service and interpersonal communication skills
• Basic understanding of Windows operating systems, Microsoft 365, computer hardware and peripherals, and basic networking concepts
• Ability to troubleshoot and resolve common technical issues
• Strong organizational and time management skills
• Ability to prioritize multiple support requests effectively
• Experience using or learning IT ticketing systems
• Team-oriented mindset with willingness to learn and grow

Technology and Tools

• Microsoft 365
• Windows operating systems
• IT ticketing systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation and Location

Salary: USD 40,500 - 54,750 per year

Work location: In person (Maquoketa, IA)