McLean, VA

Support Jobs in McLean, VA

3 jobs found

Include remote jobs

13d ago

IT Support Specialist

Blackwatch International McLean, VA

McLean, VA

13d ago

$60k - $125k/yr Full time Active Directory Application Support Azure Ad / Entra Id

Apply Now

Job Description

Blackwatch International is seeking an IT Support Specialist to provide first-line technical support and help run day-to-day IT operations. This hybrid role in McLean, VA focuses on keeping employees productive through responsive help desk assistance, endpoint management, and Microsoft 365 administration.

The position supports onboarding and offboarding workflows, maintains technology assets and security standards, and partners across teams and departments to support organizational initiatives and special projects.

What You’ll Do

Deliver first-line technical support for hardware, software, mobile devices, printers, network connectivity, and business applications.
Handle help desk requests in a timely, professional, and customer-focused manner, maintaining strong communication during issue resolution.
Diagnose, troubleshoot, and resolve technical issues, or escalate to external vendors and senior IT resources when needed.
Provide remote and onsite support across multiple office locations.
Support conference room technology and assist with technology setup for meetings and company events.
Coordinate with Human Resources and hiring managers to ensure a seamless technology onboarding experience for new employees.
Prepare and deploy laptops, monitors, mobile devices, peripherals, and required software before employee start dates.
Configure employee technology, system access, and required business applications for new hires.
Support offboarding by disabling system access, recovering company equipment, and ensuring compliance with Company security procedures.
Maintain standardized onboarding/offboarding processes, including documentation and checklists.
Administer Microsoft 365 across Outlook, Teams, SharePoint, OneDrive, and Office applications.
Create, modify, and deactivate user accounts using Active Directory and Microsoft Entra ID, plus other business applications.
Manage security groups, shared mailboxes, distribution lists, and user permissions.
Assist users with password resets, multi-factor authentication, VPN access, and account recovery.
Support licensing administration and user access management.
Configure, deploy, maintain, and troubleshoot company-issued laptops, desktops, docking stations, monitors, printers, and mobile devices.
Maintain endpoint security through software updates, antivirus management, encryption, and routine maintenance.
Coordinate equipment repairs, warranty service, and hardware replacements with vendors.
Keep accurate inventory records for all Company technology assets.
Install, configure, and maintain operating systems and business software, including workstation imaging, software deployment, system updates, and routine maintenance.
Support implementation of technology standards, policies, and procedures, and assist with cybersecurity policy and security best practices.
Assist with endpoint protection, multi-factor authentication, encryption, and other security initiatives; ensure employee access aligns with Company policy.
Report and help respond to technology or security incidents.
Develop and maintain IT documentation, user guides, knowledge base articles, and standard operating procedures.
Provide informal technology training and guidance to support employee adoption and productivity.
Document recurring technical issues and recommend longer-term solutions.
Collaborate with Human Resources and teams such as Operations, Finance, Contracts, and other departments for organizational initiatives and special projects.
Coordinate with external vendors to resolve technology issues and manage service requests.
Provide general technology support to executive leadership as needed.
Perform additional duties and special projects as assigned.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent professional experience.
2 years or more of experience providing IT support or help desk services.
Experience supporting Microsoft Windows operating systems and Microsoft 365.
Experience administering Active Directory and user account management.
Experience configuring laptops, desktops, printers, and mobile devices.
Strong technical troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Exceptional customer service and interpersonal skills.
Strong organizational skills with the ability to prioritize multiple assignments.
Ability to work independently while maintaining a high level of accountability.
US Citizenship Required: Yes

Compensation and Location

Location: McLean, VA (hybrid)
Salary: USD 60,000 - 125,000 per year

Technologies

Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Office applications
Active Directory, Microsoft Entra ID (including Azure AD)
Microsoft Intune, SharePoint Online
TCP/IP, DNS, DHCP, VPN technologies
Endpoint management platforms, IT service management, help desk ticketing systems

Preferred Qualifications

Experience supporting Microsoft Entra ID (Azure AD).
Experience with Microsoft Intune or other endpoint management platforms.
Experience supporting SharePoint Online and Microsoft Teams administration.
Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
Experience using IT service management or help desk ticketing systems.
Experience supporting employees in a government contracting environment.
CompTIA A+, Network+, Security+, Microsoft, or similar technical certifications.
Active security clearance or ability to obtain and maintain one.

View full job page →

25d ago

Service Desk Technician III

Ntiva McLean, VA 🇺🇸 Remote

McLean, VA

25d ago

$75k - $85k/yr Full time Active Directory Cloud Platforms Connectwise Manage

Apply Now

Job Description

McLean, VA (remote) Service Desk Technician III role focused on resolving advanced escalations, meeting SLOs, and maintaining secure, compliant support operations.

Responsibilities

Manage and resolve elevated client service tickets from Tier 2 or Tier 3 assignments, ensuring timely resolution or appropriate escalation
Maintain accurate ticket documentation in service management software (example: ConnectWise Manage)
Troubleshoot and resolve complex client issues, performing root-cause analysis and applying longer-term fixes
Perform software upgrades and address system gaps or configuration challenges
Update and maintain accurate client documentation
Identify and communicate infrastructure improvements, performance optimizations, and security concerns
Coach and mentor fellow teammates to improve performance and support professional development
Ensure adherence to industry best practices and compliance with security and operational standards
Assist with additional duties supporting team goals and business objectives
Make configuration updates to existing client infrastructure, including network devices, organizational policies, and DNS records

Requirements

3–5 years of overall IT experience, including 1–3 years in a Tier 2 (or equivalent) support role, with advanced IT support, administration, and escalation-level troubleshooting
Experience supporting Microsoft environments, including Windows Desktop and Windows Server, Active Directory, Group Policy, DNS, DHCP, NPS, Print Management, and shared drive/security group administration using need-to-know access principles
Hands-on experience with collaboration and email platforms such as Microsoft 365, Microsoft Exchange, Google Workspace, and email security technologies (example: spam filtering)
Experience with virtualization and cloud technologies including VMware ESXi, Hyper-V, Azure, and at least one major cloud platform and its management console
Working knowledge of networking technologies, including firewalls, managed switches, wireless access points (WAPs), VoIP systems, SSL VPNs, site-to-site VPNs, NAT/PAT, access rule creation, and routing concepts
Experience with endpoint management and security, including software deployments, configuration management, antivirus solutions, device hardening, and mobile device support for iOS and Android
Familiarity with storage and infrastructure concepts such as RAID, NAS, SAN, and SSL certificate creation, implementation, and management
Cross-platform support experience, including familiarity with macOS environments
Strong diagnostic and troubleshooting ability, including identifying misconfigured services and knowing when escalation is required
Solid understanding of security tools, best practices, and compliance considerations for client environments
Ability to clearly document technical processes, solutions, and Standard Operating Procedures (SOPs), including reviewing and refining existing documentation
Strong problem-solving, organizational, and time-management skills to handle multiple client cases of varying complexity
High attention to detail and a commitment to accuracy
Collaborative mindset and ability to contribute positively in a supportive team environment
Proven client communication experience, including handling high-pressure or emotionally charged situations
Extended periods of sitting or standing and regular use of computers and office equipment
Professional communication in English, written and orally
Ability to write business correspondence and process procedures
Ability to present information and respond to questions from managers, clients, and the general public

Key Technologies

ConnectWise Manage
Microsoft Windows Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, NPS, Print Management
Microsoft 365, Microsoft Exchange, Google Workspace, spam filtering
VMware ESXi, Hyper-V, Azure
Firewalls, managed switches, wireless access points (WAPs), VoIP systems, SSL VPNs, site-to-site VPNs, NAT/PAT
Endpoint management, iOS, Android, antivirus solutions, device hardening
RAID, NAS, SAN, SSL certificate creation
macOS
ITIL

Location and Work Expectations

Remote role with infrequent travel possible if needed
Open to candidates physically located in DC, Maryland, or Virginia
Schedule: Monday through Friday, 8:00am to 5:00pm EST

Salary

$75,000 - $85,000 per year (base pay range)
Base pay may vary based on non-discriminatory factors including market location, job-related knowledge, skills, and experience
Total compensation also includes medical benefits, 401(k) eligibility, and PTO

Benefits

Medical, Dental and Vision coverage for employee and family
401k with company-matched contributions: 4% match on 5% contribution, no vesting period (employee and company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) options / PPO options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program with cash bonus for successful referrals
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent

Bonus Points

Desired certifications: CompTIA Network+, CompTIA Security+, related Microsoft certifications, Microsoft Azure, Microsoft 365, Windows Server, Security
Networking certifications from Cisco, Meraki, Watchguard, etc.
VMware VCP
Desired education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Experience working for a Managed Services Provider
Knowledge of ITIL or other service management frameworks is a plus

FLSA Status

Salaried, Non-Exempt

Work Authorization Criteria

Applicants must be U.S. persons
Unable to offer sponsorship or assume sponsorship of an employment visa at this time

Workspace Requirements and Remote Work Policy

Must establish a dedicated safe workspace free from distractions and hazards, secure from unauthorized access
Follow Ntiva’s IT User and Security Policies, including password-protecting all equipment and keeping confidential/proprietary documents secure
Refrain from using public Wi-Fi
Have arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (emergency situations require manager approval)
Remote work outside the normal dedicated safe workspace must be requested, reviewed by management, and adhere to Ntiva policies and procedures

Application Deadline

Applications accepted until 8/17/26

View full job page →

30d ago

IT Support Specialist

Trustar Bank McLean, VA

McLean, VA

30d ago Closed

$80k+/yr Full time Active Directory Application Support Citrix

This position is no longer accepting applications (closed Sep 9, 2026).

Job Description

Trustar Bank is seeking an experienced IT Support Specialist to support end users and primarily resolve escalated Tier 1 service desk tickets. This onsite role in McLean, VA focuses on troubleshooting and administration across endpoints, connectivity, virtual environments, and Microsoft 365 services.

Location

McLean, VA (onsite)

Compensation

USD 80,000 per year

Role Summary

In this position, you will address escalated Tier 1 service desk requests and manage service tickets, including coordination with third-party vendors when required. You will troubleshoot hardware, software, network, and application issues, and provide support for Windows devices, peripherals, virtual apps and desktops, and M365 services.

Key Responsibilities

Resolve escalated Tier 1 service desk tickets.
Open and manage service tickets with 3rd party vendors.
Troubleshoot hardware, software, network, and application issues.
Support Windows laptops, desktops, and mobile devices.
Manage printers, scanners, docking stations, and peripherals.
Monitor and manage disk space utilization across virtual machines, proactively identify capacity issues, and implement corrective actions to maintain system performance and availability.
Support remote users and branch locations.
Provide administration and support for Citrix Virtual Apps and Desktops, including troubleshooting escalated issues related to user access, performance, and connectivity.
Troubleshoot M365 Office suite issues including Outlook, Teams, OneDrive, and SharePoint.
Manage mailbox permissions and distribution groups.
Support MFA and password resets.
Assist with Microsoft Entra ID (Azure AD) administration.
Enroll and manage mobile devices.
Monitor endpoint compliance and investigate endpoint security alerts.
Support antivirus and EDR platforms.
Troubleshoot LAN/WAN connectivity issues, including VPN access and remote connectivity.
Diagnose DNS, DHCP, and TCP/IP problems.
Support onboarding and offboarding processes, including new accounts and equipment.
Maintain user access controls.
Administer and maintain endpoint management platforms including ManageEngine Endpoint Central and Microsoft Intune.
Maintain accurate asset tracking and inventory records within IT Asset Management (ITAM) and the Configuration Management Database (CMDB).
Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal.
Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures, monitor compliance, and remediate failed installations.
Coordinate emergency and out-of-band security patch deployments.
Maintain endpoint security baselines and system configurations.
Support and troubleshoot SharePoint provisioning, access management, and role-based security administration, including service requests and performance issues in accordance with established SLAs.
Support enterprise mobile device management through Microsoft Intune, troubleshooting escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity.
Perform other duties as assigned.

Required Education

Bachelor’s Degree in Information Technology or related field

Required Experience

Five (5) or more years of experience in IT in a corporate environment.

Required Skills and Qualifications

Technical proficiency in Citrix virtual desktop environments, Windows Server 2008, Windows Server 2010, Exchange Server 2010, and VoIP telephone systems.
Experience with PC and peripheral installation and repairs.
Knowledge of Active Directory and Group Policies, with familiarity with Citrix virtual desktop environments.
Thorough understanding of building systems.
Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe, and Acrobat.
Good interpersonal skills and the ability to prioritize multiple tasks.
Ability to work independently and rely on experience and judgment to plan and accomplish goals.
Excellent written and verbal communication.
Proficiency in MS Office (Word and Excel).

Technologies

Citrix Virtual Apps and Desktops
Windows Server 2008, Windows Server 2010
Exchange Server 2010
VoIP telephone systems
Active Directory, Group Policies
Microsoft Office applications; Office 365; M365 Office suite
Outlook, Teams, OneDrive, SharePoint
Remote Desktop; Ethernet
Adobe; Acrobat
Microsoft Entra ID (Azure AD); MFA
Microsoft Patch Tuesday; DNS, DHCP, TCP/IP
VPN
ManageEngine Endpoint Central; Microsoft Intune
IT Asset Management (ITAM); Configuration Management Database (CMDB)
Endpoint management platforms; antivirus; EDR
Endpoint compliance; mobile device management platforms
Disk space utilization across virtual machines

Benefits

NO Deductible health care plan
a strong 401(k) with discretionary company match
LifeLock premier for all employees
a generous PTO plan

View full job page →

Support Jobs in McLean, VA

IT Support Specialist

Service Desk Technician III

IT Support Specialist

Get Support Jobs in McLean, VA alerts