Menomonee Falls, WI

Support Jobs in Menomonee Falls, WI

3 jobs found

Include remote jobs

1d ago

Help Desk Analyst

CFS Menomonee Falls, WI

Menomonee Falls, WI

1d ago

$45k - $60k/yr Full time Desktop Support End User Support Help Desk Support

Apply Now

Job Description

CFS offers an entry-level, hands-on Help Desk Analyst opportunity with primarily on-site IT support across multiple corporate and site locations in Menomonee Falls, WI. The role is a good fit for someone who enjoys practical troubleshooting, helping end users, and keeping day-to-day technology running smoothly. You will earn $45,000 to $60,000 per year and work with an IT leader to manage priorities and projects while partnering closely on support needs.

In this position, you will install and maintain standard business systems, support Windows PCs and common applications, and help ensure endpoint security tooling and updates are applied. Local travel between sites is required, with mileage reimbursement available.

What you’ll do

Deliver responsive IT help for hardware, software, and basic network issues across corporate and site locations.
Install, configure, and maintain workstations, peripherals, and standard business applications.
Assist with deploying and maintaining networking components and connectivity as needed.
Troubleshoot and resolve end-user issues and general IT requests.
Support security tooling activities and help ensure endpoint and software updates are applied.
Train and support staff on newly installed systems, applications, and processes.

What you bring

Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
Comfort installing and configuring hardware, operating systems, and standard software.
Strong communication skills, including the ability to explain solutions and train non-technical users.
Attention to detail, solid problem-solving ability, and a customer-service mindset.
Ability to work independently while partnering with an IT leader on priorities and projects.
Valid driver’s license and ability to travel locally to multiple sites.

Benefits

Up to $60,000 per year
PTO available starting day 1
401(k) with company match
Health, vision, and dental plans for individuals and families

Technology you’ll work with

Windows PCs

View full job page →

23d ago

Help Desk Technician I

SKYGEN USA Menomonee Falls, WI

Menomonee Falls, WI

23d ago

$19 - $29/hr Full time Active Directory Desktop Support End User Support

Apply Now

Job Description

The Help Desk Technician I provides routine IT support for internal end users and external consultants, covering software, hardware, telecommunications, printing and faxing, and wireless-related issues. This hybrid role is based in Menomonee Falls, Wisconsin, with support delivered to both remote and onsite users.

Role Focus

In this position, you troubleshoot and resolve end-user issues in a professional manner while using internal systems to manage requests and document outcomes. Support includes onboarding and onboarding-adjacent setup, hardware configuration and installation, and coordination with end users to implement standard solutions such as updates, software installs, equipment moves, and approved system builds.

Key Responsibilities

Support internal end users and external consultants with routine issues involving software, hardware, telecommunications, printing, faxing, and wireless technologies.
Troubleshoot and resolve issues in a positive and professional manner.
Process requests in internal systems and document resolutions for tracking and communication.
Provide initial support for remote and onsite users across internally used software applications, hardware, mobile and telecommunication devices, wireless equipment, and peripherals such as printers and fax solutions, including APs.
Assist with new hire setup by creating user network accounts, email mailboxes, assigning network security groups, and setting up standard and Customer Care agent phone access.
Deliver requested equipment coordination by providing ITAM with equipment lists for new and existing employees, then configuring and installing hardware after equipment is received from the onsite ITAM team.
Coordinate routine solutions including new system builds, running approved system updates, installing software, and moving or rearranging user equipment for onsite changes.
Use reference and resolution resources to support issue identification and resolution.
Contribute to knowledge base and resolution documentation, maintaining or updating existing documentation as needed.
Monitor and manage incoming support requests using the internal help desk ticketing system.
Take ownership of incidents through to resolution, or coordinate escalation and assistance to appropriate teams when required.
Maintain detailed, accurate ticket documentation and ensure timely end-user communication and resolution.
Build skills by leveraging training materials and participating in projects that develop new technical capabilities.
Assist members of the Network Administration team with assigned projects and tasks as directed by the Help Desk Manager.
Participate in team recommendations for solutions that improve end-user experiences.

Required Education and Qualifications

HS Diploma plus additional education (for example, Certification in A+ and/or Network+).
0–6 months of experience in a helpdesk role using a helpdesk ticketing system.
Ability to physically work from the Menomonee Falls office.
Knowledge of the current version of Microsoft Windows and Microsoft Office Suite.
Strong troubleshooting and analysis skills.
Ability to support end-user systems across the operating life cycle (deployment, upgrades, ongoing support).
Knowledge of Active Directory and O365.
Knowledge of PC Hardware Systems and general interfaces, including mobile and smart devices.

Technologies

Microsoft Windows
Microsoft Office Suite
Active Directory
O365
Helpdesk ticketing system
PC Hardware Systems
VoIP phone system
VMware
ITIL
Intune
Microsoft Desktop Operating System
Microsoft Office

Location and Work Arrangement

This position is based in Menomonee Falls, WI and offers a hybrid working environment with the ability to work from home one day a week.

Compensation

Compensation Range: USD $19.61–$29.41 per hour
Compensation Midpoint: USD $24.51 per hour

Additional Important Considerations

A minimum of one year of help desk experience is required for consideration.

Preferred Candidate Profile

Associate or Bachelor’s degree in Information Technology (or related area) with 1–2 years of experience in the field.
Certification in Microsoft Desktop Operating System and/or Microsoft Office.
1–2 years of experience in a Helpdesk or Support role.
Knowledge and ability to use ticketing systems.
Knowledge of network design and equipment, Active Directory functionality and utilization, and package deployments in a Microsoft environment.
Experience in an environment that utilizes VoIP and VMware.
Knowledge of support process standards (such as ITIL) as they apply to the role.
Knowledge of basic system administration (file permissions, access levels, and machine communication with domain controllers), including familiarity with Intune.

View full job page →

3mo ago

Helpdesk Support Analyst I

CPM, Inc. Menomonee Falls, WI

Menomonee Falls, WI

3mo ago Closed

$28 - $35/hr Full time Desktop Support End User Support Hardware Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Join Continental Properties' Information Systems team in Menomonee Falls, WI as a Helpdesk Analyst I. This hybrid role combines in-office collaboration three days per week with a competitive hourly rate of USD 28 to 35. You will serve as the first point of contact for end users, diagnosing and resolving hardware and software issues while supporting system upgrades. CPM, Inc. is committed to your growth, wellbeing, and a culture that values belonging and collaboration.

Benefits

Career Growth: Access tools, training, and opportunities for meaningful, long-term advancement. We invest in your development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Comprehensive mental health support, including up to 8 free counseling sessions per year, plus access to wellness resources.
Balance: Generous vacation time, 9 paid holidays, and designated months with half-days on Fridays to support work-life harmony.
Community & Connection: Build relationships through informal gatherings, team lunches, company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here: You Belong Here.
Culture of Belonging: The Continental IDEA initiative drives inclusion, diversity, equity, and allyship, with programs like You Belong Here and Business Resource Groups to foster an inclusive workplace.
Performance Incentives: Participation in the Building Above and Beyond (BAAB) program, with annual rewards tied to company goals and achievements.
Industry-Leading Benefits: Comprehensive Medical, Dental, and Vision plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Six weeks of paid parental leave plus family-forming and fertility resources, including up to 12 weeks for birth mothers.

Responsibilities

Provide excellent technical assistance to end-users, troubleshooting hardware malfunctions, software errors, and change requests within our software suite and directory system.
Own the timely resolution of issues through proactive, regular communication and follow-up with end-users.
Configure computer equipment, phones, and peripherals for use at workstations.
Assist with system upgrades and installations to ensure minimal disruption to operations.
Maintain accurate documentation of technical procedures and resolutions for future reference.

Requirements

Education: An Associate degree (or equivalent experience) required.
Experience: At least 1 year of related experience.
Technical Skills: Strong troubleshooting and problem-solving abilities, with the ability to look beyond the obvious to find effective solutions.
Communication: Clear, customer-focused communicator who builds trust with end-users and keeps them informed throughout the resolution process.
Technical Setup: Comfortable configuring computer equipment and peripherals and assisting with software and system upgrades.
Time Management: Strong time-management skills with the ability to juggle multiple priorities and support team and organizational initiatives.

View full job page →

Support Jobs in Menomonee Falls, WI

Help Desk Analyst

Help Desk Technician I

Helpdesk Support Analyst I

Get Support Jobs in Menomonee Falls, WI alerts