Helpdesk Support Analyst I

Join Continental Properties' Information Systems team in Menomonee Falls, WI as a Helpdesk Analyst I. This hybrid role combines in-office collaboration three days per week with a competitive hourly rate of USD 28 to 35. You will serve as the first point of contact for end users, diagnosing and resolving hardware and software issues while supporting system upgrades. CPM, Inc. is committed to your growth, wellbeing, and a culture that values belonging and collaboration.

Benefits

• Career Growth: Access tools, training, and opportunities for meaningful, long-term advancement. We invest in your development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Comprehensive mental health support, including up to 8 free counseling sessions per year, plus access to wellness resources.
• Balance: Generous vacation time, 9 paid holidays, and designated months with half-days on Fridays to support work-life harmony.
• Community & Connection: Build relationships through informal gatherings, team lunches, company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here: You Belong Here.
• Culture of Belonging: The Continental IDEA initiative drives inclusion, diversity, equity, and allyship, with programs like You Belong Here and Business Resource Groups to foster an inclusive workplace.
• Performance Incentives: Participation in the Building Above and Beyond (BAAB) program, with annual rewards tied to company goals and achievements.
• Industry-Leading Benefits: Comprehensive Medical, Dental, and Vision plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: Six weeks of paid parental leave plus family-forming and fertility resources, including up to 12 weeks for birth mothers.

Responsibilities

• Provide excellent technical assistance to end-users, troubleshooting hardware malfunctions, software errors, and change requests within our software suite and directory system.
• Own the timely resolution of issues through proactive, regular communication and follow-up with end-users.
• Configure computer equipment, phones, and peripherals for use at workstations.
• Assist with system upgrades and installations to ensure minimal disruption to operations.
• Maintain accurate documentation of technical procedures and resolutions for future reference.

Requirements

• Education: An Associate degree (or equivalent experience) required.
• Experience: At least 1 year of related experience.
• Technical Skills: Strong troubleshooting and problem-solving abilities, with the ability to look beyond the obvious to find effective solutions.
• Communication: Clear, customer-focused communicator who builds trust with end-users and keeps them informed throughout the resolution process.
• Technical Setup: Comfortable configuring computer equipment and peripherals and assisting with software and system upgrades.
• Time Management: Strong time-management skills with the ability to juggle multiple priorities and support team and organizational initiatives.