Support Jobs in Middle River, MD

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Senior IT Support Analyst I

Rocket Lab Corporation Middle River, MD

Middle River, MD

Today

$82k - $103k/yr Full time Senior Active Directory Desktop Support

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Job Description

Rocket Lab is hiring an on-site Senior IT Support Analyst I to serve as the senior IT support presence for the Middle River, MD office and to own medium to complex IT projects end-to-end.

Responsibilities

Provide day-to-day IT service delivery to ensure efficient IT operations across Rocket Lab
Manage and maintain support desk documentation and tracking for Incident, Request, Problem, Change, and Project tickets
Independently diagnose and resolve complex IT issues when no runbook exists, then create or update runbooks
Deliver instruction, guidance, technical support, and documentation to teams across the site
Support Launch and Mission Operations during launch periods
Own on-site IT infrastructure, including clients, servers, and network
Build and maintain strong relationships across site leadership, engineering, and technician teams
Act as the recognized IT subject matter expert
Own medium to complex IT projects end-to-end and coordinate with the broader IT team on technical solutions

Requirements

5+ years of experience in IT support, systems, or infrastructure roles
STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
Working knowledge of a service delivery framework such as ITIL
Practical experience with formal Change, Incident, Problem, and Configuration management
Experience across most, with deep capability in at least three of the following:
- Windows and Linux desktop and server operating systems, including imaging, ongoing maintenance, patching, and troubleshooting
- PC and server hardware, including build, repair, upgrade, and component-level diagnosis
- Networking including switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling, and fibre, plus troubleshooting
- Scripting and automation such as PowerShell, Python, and Bash
- Active Directory and Group Policy
- Monitoring, alerting, and observability platforms
Ability to own a medium to complex end-to-end IT project across all phases (requirements gathering and planning, implementation, testing, stakeholder coordination, and ongoing operational support)
Familiarity with common AI platforms, including writing effective prompts, evaluating AI-generated outputs, and identifying opportunities to leverage AI to improve service delivery and operational efficiency
Excellent problem-solving and analytical skills with the ability to connect details to the bigger picture
Ability to communicate and present complex technical concepts to a general audience

Technologies

ITIL
Windows
Linux
PowerShell
Python
Bash
Active Directory
Group Policy
TCP/IP
DNS
DHCP
VLANs
PoE
Structured cabling
Fibre
Monitoring, alerting and observability platforms
AI platforms

Nice to Have

Certifications in ITIL, CompTIA (A+/Network+/Security+), Microsoft, or a network vendor certification
Cloud-based technologies such as Azure, AWS, or O365
Virtualization technologies and public/private cloud environments; Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
Experience in industrial/OT environments
Video surveillance and NVR platforms; media streaming; radio/voice comms systems
Telemetry, time-series or test data pipelines and storage
Security and compliance frameworks such as NIST 800-171, CMMC, or ISO 27001
Experience in fast-paced, high-tech industries (e.g., semiconductors or aerospace), supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test ops

Location and Type

On-site role in Middle River, MD

Compensation

USD 82,400 - 103,000 per year

US Office Export Regulations (ITAR)

For U.S. office roles, to conform to U.S. Government space technology export regulations, Rocket Lab employees must be a U.S. citizen, lawful U.S. permanent resident, or lawfully admitted as a refugee/asylum, or be eligible to obtain required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce (as applicable)

New Zealand Office Security Checks

For New Zealand office roles, background checks will be completed prior to employment offers
Checks include nationality verification because the role requires eligibility to access equipment and data regulated by ITAR
Under these regulations, eligibility may be limited if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a NATO country, or if you have ineligible dual citizenship or nationality

Reasonable Accommodation (US Application/Interview Process)

Only messages submitted for reasonable accommodation will be considered
A response may take up to two business days

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