Senior IT Support Analyst I

Rocket Lab is hiring an on-site Senior IT Support Analyst I to serve as the senior IT support presence for the Middle River, MD office and to own medium to complex IT projects end-to-end.

Responsibilities

• Provide day-to-day IT service delivery to ensure efficient IT operations across Rocket Lab
• Manage and maintain support desk documentation and tracking for Incident, Request, Problem, Change, and Project tickets
• Independently diagnose and resolve complex IT issues when no runbook exists, then create or update runbooks
• Deliver instruction, guidance, technical support, and documentation to teams across the site
• Support Launch and Mission Operations during launch periods
• Own on-site IT infrastructure, including clients, servers, and network
• Build and maintain strong relationships across site leadership, engineering, and technician teams
• Act as the recognized IT subject matter expert
• Own medium to complex IT projects end-to-end and coordinate with the broader IT team on technical solutions

Requirements

• 5+ years of experience in IT support, systems, or infrastructure roles
• STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
• Working knowledge of a service delivery framework such as ITIL
• Practical experience with formal Change, Incident, Problem, and Configuration management
• Experience across most, with deep capability in at least three of the following:
  • Windows and Linux desktop and server operating systems, including imaging, ongoing maintenance, patching, and troubleshooting
  • PC and server hardware, including build, repair, upgrade, and component-level diagnosis
  • Networking including switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling, and fibre, plus troubleshooting
  • Scripting and automation such as PowerShell, Python, and Bash
  • Active Directory and Group Policy
  • Monitoring, alerting, and observability platforms
• Ability to own a medium to complex end-to-end IT project across all phases (requirements gathering and planning, implementation, testing, stakeholder coordination, and ongoing operational support)
• Familiarity with common AI platforms, including writing effective prompts, evaluating AI-generated outputs, and identifying opportunities to leverage AI to improve service delivery and operational efficiency
• Excellent problem-solving and analytical skills with the ability to connect details to the bigger picture
• Ability to communicate and present complex technical concepts to a general audience

Technologies

• ITIL
• Windows
• Linux
• PowerShell
• Python
• Bash
• Active Directory
• Group Policy
• TCP/IP
• DNS
• DHCP
• VLANs
• PoE
• Structured cabling
• Fibre
• Monitoring, alerting and observability platforms
• AI platforms

Nice to Have

• Certifications in ITIL, CompTIA (A+/Network+/Security+), Microsoft, or a network vendor certification
• Cloud-based technologies such as Azure, AWS, or O365
• Virtualization technologies and public/private cloud environments; Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
• Experience in industrial/OT environments
• Video surveillance and NVR platforms; media streaming; radio/voice comms systems
• Telemetry, time-series or test data pipelines and storage
• Security and compliance frameworks such as NIST 800-171, CMMC, or ISO 27001
• Experience in fast-paced, high-tech industries (e.g., semiconductors or aerospace), supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test ops

Location and Type

• On-site role in Middle River, MD

Compensation

• USD 82,400 - 103,000 per year

US Office Export Regulations (ITAR)

• For U.S. office roles, to conform to U.S. Government space technology export regulations, Rocket Lab employees must be a U.S. citizen, lawful U.S. permanent resident, or lawfully admitted as a refugee/asylum, or be eligible to obtain required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce (as applicable)

New Zealand Office Security Checks

• For New Zealand office roles, background checks will be completed prior to employment offers
• Checks include nationality verification because the role requires eligibility to access equipment and data regulated by ITAR
• Under these regulations, eligibility may be limited if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a NATO country, or if you have ineligible dual citizenship or nationality

Reasonable Accommodation (US Application/Interview Process)

• Only messages submitted for reasonable accommodation will be considered
• A response may take up to two business days