Support Jobs in Minden, NV

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Help Desk Technician

E Squared C, Inc. Minden, NV

Minden, NV

Today

$20+/hr Full time Computer Skills End User Support Field Service

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Job Description

Entry-level Help Desk Technician role focused on Tier 1 support, hands-on desktop troubleshooting, and on-site field work across the Carson Valley, NV area.

Responsibilities

Handle Tier 1 service tickets including password resets, user onboarding/offboarding, desktop and laptop troubleshooting, printers and peripherals, Microsoft 365 and Outlook issues, and desk phone support
Answer inbound support calls professionally and log every ticket with clear, complete notes
Provide on-site assistance: rack and cable equipment, mount wireless access points, swap hardware, and support senior engineers during installs (ladders, crawl spaces, and equipment rooms included)
Complete recurring maintenance checklists as trained (backup verification and patch checks)
Build technical capability over time with the company’s tools and stack, including Kaseya BMS, Datto RMM, IT Glue, Microsoft 365 and Entra ID, 3CX phone systems, and enterprise firewalls

Requirements

Strong drive to learn and dependable follow-through; tickets reflect the work you perform
Courteous, clear communication with non-technical customers on the phone and in person
Basic computer literacy, including comfort with Windows navigation and installing software
Physical ability for field tasks: climbing ladders, lifting up to 50 lbs, and working in equipment rooms
Valid driver’s license and reliable transportation; routine travel between client sites
Must pass a fingerprint-based background check and complete required security awareness training
A disqualifying criminal history will prevent employment in this role

Technologies

Kaseya BMS
Datto RMM
IT Glue
Microsoft 365
Entra ID
3CX phone systems
Outlook
Enterprise firewalls

Benefits

Employer-provided health, vision, and dental insurance (family plans available at additional cost)
128 hours of annual paid time off
Eight paid U.S. holidays
Employer-paid short-term and long-term disability insurance
Costco membership reimbursement
Certification exam fees reimbursed on passing
Life insurance
Professional development assistance
Tuition reimbursement
Paid time off

Job Growth and Support

Defined escalation path: when you are stuck, you escalate to your lead after a genuine attempt
Structured onboarding for the first 90 days with written checkpoints at 30, 60, and 90 days
Growth ladder toward Tier 2 and beyond, including certification support (CompTIA A+ and up) and stretch assignments as progress is earned

Nice to Have (Not Required)

CompTIA A+ (or active progress toward it)
Prior helpdesk or retail tech experience
Low-voltage cabling experience
Exposure to Microsoft 365 administration

Schedule and Location

Location: Minden, NV (onsite)
Work style: In person / field, Carson Valley, NV area
Schedule: Monday to Friday, day shift; occasional travel between client sites

Compensation

$20.00 per hour to start
Performance review and raise opportunity at 90 days

Experience

Entry-level; no prior experience required (training provided)

How to Apply

Apply with your resume and a short note (a paragraph is fine) describing a technical problem you solved independently
Selected candidates may be invited to a paid working-interview day to shadow the team, resolve tickets with supervision, and review the role before committing

Condition of employment: Some clients operate under strict compliance requirements. Employment depends on passing a fingerprint-based background check and completing required security awareness training. A disqualifying criminal history will prevent employment in this role.

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