Help Desk Technician

Entry-level Help Desk Technician role focused on Tier 1 support, hands-on desktop troubleshooting, and on-site field work across the Carson Valley, NV area.

Responsibilities

• Handle Tier 1 service tickets including password resets, user onboarding/offboarding, desktop and laptop troubleshooting, printers and peripherals, Microsoft 365 and Outlook issues, and desk phone support
• Answer inbound support calls professionally and log every ticket with clear, complete notes
• Provide on-site assistance: rack and cable equipment, mount wireless access points, swap hardware, and support senior engineers during installs (ladders, crawl spaces, and equipment rooms included)
• Complete recurring maintenance checklists as trained (backup verification and patch checks)
• Build technical capability over time with the company’s tools and stack, including Kaseya BMS, Datto RMM, IT Glue, Microsoft 365 and Entra ID, 3CX phone systems, and enterprise firewalls

Requirements

• Strong drive to learn and dependable follow-through; tickets reflect the work you perform
• Courteous, clear communication with non-technical customers on the phone and in person
• Basic computer literacy, including comfort with Windows navigation and installing software
• Physical ability for field tasks: climbing ladders, lifting up to 50 lbs, and working in equipment rooms
• Valid driver’s license and reliable transportation; routine travel between client sites
• Must pass a fingerprint-based background check and complete required security awareness training
• A disqualifying criminal history will prevent employment in this role

Technologies

• Kaseya BMS
• Datto RMM
• IT Glue
• Microsoft 365
• Entra ID
• 3CX phone systems
• Outlook
• Enterprise firewalls

Benefits

• Employer-provided health, vision, and dental insurance (family plans available at additional cost)
• 128 hours of annual paid time off
• Eight paid U.S. holidays
• Employer-paid short-term and long-term disability insurance
• Costco membership reimbursement
• Certification exam fees reimbursed on passing
• Life insurance
• Professional development assistance
• Tuition reimbursement
• Paid time off

Job Growth and Support

• Defined escalation path: when you are stuck, you escalate to your lead after a genuine attempt
• Structured onboarding for the first 90 days with written checkpoints at 30, 60, and 90 days
• Growth ladder toward Tier 2 and beyond, including certification support (CompTIA A+ and up) and stretch assignments as progress is earned

Nice to Have (Not Required)

• CompTIA A+ (or active progress toward it)
• Prior helpdesk or retail tech experience
• Low-voltage cabling experience
• Exposure to Microsoft 365 administration

Schedule and Location

• Location: Minden, NV (onsite)
• Work style: In person / field, Carson Valley, NV area
• Schedule: Monday to Friday, day shift; occasional travel between client sites

Compensation

• $20.00 per hour to start
• Performance review and raise opportunity at 90 days

Experience

• Entry-level; no prior experience required (training provided)

How to Apply

• Apply with your resume and a short note (a paragraph is fine) describing a technical problem you solved independently
• Selected candidates may be invited to a paid working-interview day to shadow the team, resolve tickets with supervision, and review the role before committing

Condition of employment: Some clients operate under strict compliance requirements. Employment depends on passing a fingerprint-based background check and completing required security awareness training. A disqualifying criminal history will prevent employment in this role.