Support Jobs in Mitchell, SD

1 job found

Include remote jobs

Today

SDP Technical Support Specialist

Innovative Systems LLC Mitchell, SD

Mitchell, SD

Today

Full time Application Support Customer Support Dhcp

Apply Now

Job Description

Innovative Systems LLC is seeking an SDP Technical Support Specialist to support broadband service providers with the Service Delivery Platform (SDP). In this onsite role in Mitchell, SD, you’ll help clients install, configure, provision, and maintain SDP applications while troubleshooting issues across software, hardware, and integrations. The position also includes monitoring application environments and supporting implementation projects that keep deployments on track.

What you’ll do

Support broadband service providers with installation, configuration, provisioning, and maintenance of Innovative Systems SDP applications
Diagnose and resolve software, hardware, and integration issues, including documenting findings, actions, and outcomes
Provide end-user training and ongoing support by phone, live-streaming tools, and other support channels
Coordinate customer implementations and technical projects by aligning requirements, timelines, dependencies, and next steps across clients, vendors, and internal teams
Monitor SDP/IMS application environments, troubleshoot service interruptions, and support automated provisioning workflows
Deliver clear updates to clients and teammates on issue status, technical findings, resolutions, risks, and next steps
Travel to client sites as needed for implementation, training, or support activities

What you bring

3+ years of experience in technical support, network operations, systems administration, telecommunications, or a related field
Experience supporting Windows operating systems and web servers (Linux familiarity is a plus)
Working knowledge of core internet and application protocols including TCP/IP, DNS, DHCP, FTP, SSH, HTTP/HTTPS, XML, and HTML
A methodical troubleshooting approach, with the ability to manage priorities and see issues through to resolution
Strong written and verbal communication skills, including the ability to produce clear technical documentation
Comfort working independently while collaborating effectively with customers, vendors, and internal teams

Technologies you’ll work with

Windows operating systems, Linux
TCP/IP, DNS, DHCP, FTP, SSH
HTTP/HTTPS, XML, HTML
SDP, IMS
Live-streaming tools

Benefits

Competitive pay
Generous paid time off plus 10 paid holidays
401(k) with company match
Company-paid employee health, dental, vision, and life insurance through Blue Cross Blue Shield
HSA contributions from the company
Company-paid short- and long-term disability insurance

Preferred (not required)

Experience with Wireshark, network routing and switching, or server-application troubleshooting
Familiarity with broadband access platforms and service-provider equipment such as Calix, Adtran, Nokia, Zhone, Tarana, or Plume
Experience with voice telephony, PBX or telephone switching, SIP technologies, or IPTV middleware
Relevant education or experience in telecommunications, network administration, broadband, wireless, information technology, computer science, software development, or data analytics

Innovative Systems encourages growth even if you do not have experience in every listed area. The role emphasizes methodical troubleshooting, clear communication, and continued learning as technology evolves.

View full job page →

Get Support Jobs in Mitchell, SD alerts

New Support Jobs in Mitchell, SD, daily.