SDP Technical Support Specialist

Innovative Systems LLC is seeking an SDP Technical Support Specialist to support broadband service providers with the Service Delivery Platform (SDP). In this onsite role in Mitchell, SD, you’ll help clients install, configure, provision, and maintain SDP applications while troubleshooting issues across software, hardware, and integrations. The position also includes monitoring application environments and supporting implementation projects that keep deployments on track.

What you’ll do

• Support broadband service providers with installation, configuration, provisioning, and maintenance of Innovative Systems SDP applications
• Diagnose and resolve software, hardware, and integration issues, including documenting findings, actions, and outcomes
• Provide end-user training and ongoing support by phone, live-streaming tools, and other support channels
• Coordinate customer implementations and technical projects by aligning requirements, timelines, dependencies, and next steps across clients, vendors, and internal teams
• Monitor SDP/IMS application environments, troubleshoot service interruptions, and support automated provisioning workflows
• Deliver clear updates to clients and teammates on issue status, technical findings, resolutions, risks, and next steps
• Travel to client sites as needed for implementation, training, or support activities

What you bring

• 3+ years of experience in technical support, network operations, systems administration, telecommunications, or a related field
• Experience supporting Windows operating systems and web servers (Linux familiarity is a plus)
• Working knowledge of core internet and application protocols including TCP/IP, DNS, DHCP, FTP, SSH, HTTP/HTTPS, XML, and HTML
• A methodical troubleshooting approach, with the ability to manage priorities and see issues through to resolution
• Strong written and verbal communication skills, including the ability to produce clear technical documentation
• Comfort working independently while collaborating effectively with customers, vendors, and internal teams

Technologies you’ll work with

• Windows operating systems, Linux
• TCP/IP, DNS, DHCP, FTP, SSH
• HTTP/HTTPS, XML, HTML
• SDP, IMS
• Live-streaming tools

Benefits

• Competitive pay
• Generous paid time off plus 10 paid holidays
• 401(k) with company match
• Company-paid employee health, dental, vision, and life insurance through Blue Cross Blue Shield
• HSA contributions from the company
• Company-paid short- and long-term disability insurance

Preferred (not required)

• Experience with Wireshark, network routing and switching, or server-application troubleshooting
• Familiarity with broadband access platforms and service-provider equipment such as Calix, Adtran, Nokia, Zhone, Tarana, or Plume
• Experience with voice telephony, PBX or telephone switching, SIP technologies, or IPTV middleware
• Relevant education or experience in telecommunications, network administration, broadband, wireless, information technology, computer science, software development, or data analytics

Innovative Systems encourages growth even if you do not have experience in every listed area. The role emphasizes methodical troubleshooting, clear communication, and continued learning as technology evolves.