Support Jobs in Monterey, CA

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Help Desk Specialist, Onsite

DeVine Consulting, Inc. Monterey, CA

Monterey, CA

Today

$19 - $19/hr Full time Computer Skills Desktop Support End User Support

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Job Description

DeVine Consulting, Inc. is hiring a Help Desk Specialist, Onsite to support a government customer onsite in Monterey, CA (Mondays through Fridays) in a full-time hourly role.

Responsibilities

Answer and remediate trouble calls during business hours
Handle Tier 1 calls end-to-end, including creating and remediating Tier 1 tickets
Escalate issues to Tier 2 when appropriate and remediate all Tier 2 escalations
Own the implementation and day-to-day operation of an integrated system of hardware and software applications supporting in-resident programs and mobile education events
Troubleshoot the supported systems continuously, using direct interaction and/or remote connection
Develop participant-facing guides and instructions for available IT resources
Provide guidance on connecting personal laptops and smartphones to wireless networks

Requirements

Comprehensive knowledge of computer operating systems and related methods, including Windows, Mac, Linux, iOS, Android
Knowledge of systems management software concepts and functions to install, maintain, and repair computer hardware and software
CompTIA Security+ is desired
U.S. Citizenship required
Bachelor’s degree in a related field from an accredited college or university is a plus

Technology

Windows, Mac, Linux, iOS, Android
CompTIA Security+

Benefits

Medical
Dental
Vision
401k
Life Insurance
Paid Holidays
Paid Sick Leave
Paid Vacation

Compensation and Location

Location: Monterey, CA (onsite)
Compensation: USD 19 per hour (max rate)
Schedule: Mondays through Fridays
Position type: Full-time hourly

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