Help Desk Specialist, Onsite

DeVine Consulting, Inc. is hiring a Help Desk Specialist, Onsite to support a government customer onsite in Monterey, CA (Mondays through Fridays) in a full-time hourly role.

Responsibilities

• Answer and remediate trouble calls during business hours
• Handle Tier 1 calls end-to-end, including creating and remediating Tier 1 tickets
• Escalate issues to Tier 2 when appropriate and remediate all Tier 2 escalations
• Own the implementation and day-to-day operation of an integrated system of hardware and software applications supporting in-resident programs and mobile education events
• Troubleshoot the supported systems continuously, using direct interaction and/or remote connection
• Develop participant-facing guides and instructions for available IT resources
• Provide guidance on connecting personal laptops and smartphones to wireless networks

Requirements

• Comprehensive knowledge of computer operating systems and related methods, including Windows, Mac, Linux, iOS, Android
• Knowledge of systems management software concepts and functions to install, maintain, and repair computer hardware and software
• CompTIA Security+ is desired
• U.S. Citizenship required
• Bachelor’s degree in a related field from an accredited college or university is a plus

Technology

• Windows, Mac, Linux, iOS, Android
• CompTIA Security+

Benefits

• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Paid Holidays
• Paid Sick Leave
• Paid Vacation

Compensation and Location

• Location: Monterey, CA (onsite)
• Compensation: USD 19 per hour (max rate)
• Schedule: Mondays through Fridays
• Position type: Full-time hourly