Support Jobs in Montvale, NJ

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25d ago

Production Technical Support Specialist II

PENTAX Medical Montvale, NJ

Montvale, NJ

25d ago

Full time Electrical Engineering Customer Service Customer Support

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Job Description

PENTAX Medical is seeking a hands-on Production Technical Support Specialist II to support our ENT product line from our Montvale, New Jersey site. This onsite role blends manufacturing discipline with technical analysis and customer service to resolve device issues, encompassing assembly, testing, repair, and diagnostics for clinicians and sales teams.

Responsibilities

Carry out hands-on assembly, installation, testing, and repair of electro-mechanical medical devices, subassemblies, and accessories.
Assemble and test hardware and peripheral components.
Identify problems with system integration of multiple devices and provide guidance to promote swift resolutions.
Assess product concerns to determine next steps, including repair, replacement, or escalation.
Provide technical analysis and customer service to ENT sales teams and customers to determine device issues, required steps for repair, and perform repairs.
Troubleshoot device functionality issues and guide customers through clear, step-by-step solutions.
Use diagnostic tools to identify hardware or performance issues.
Document customer interactions, findings, and resolutions accurately.
Collaborate with internal teams to ensure timely resolution of product concerns.
Other duties as assigned by management.

Requirements

Bachelor’s degree or equivalent experience with hands-on technical products
4-7 years of experience in a production environment
Advanced knowledge of PENTAX Medical ENT products and services preferred
Excellent communication, writing and documentation skills
Proficiency in reading blueprints, schematics, and diagrams
Experience in navigating operating systems and Microsoft Office suites
Knowledge of power tools, electrical testing tools, and diagnostic equipment
Ability to prioritize jobs and escalate when necessary

Technologies

Power tools
Electrical testing tools
Diagnostic equipment
Microsoft Office Suite

Benefits

Paid Time Off
Holiday policy

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