Support Jobs in Morristown, TN

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COLORTECH INC Morristown, TN

Morristown, TN

Today

Full time Application Support Computer Skills End User Support

This role provides day-to-day technical support for hardware, software, and network systems with end users as the first contact.

Act as the first point of contact for technical assistance via phone, email, or the ticketing system
Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
Install, configure, and maintain standard applications including Microsoft Office 365, VPN clients, and antivirus
Escalate unresolved issues to higher-level IT support when appropriate
Document issues, solutions, and procedures in the IT knowledge base or ticketing system
Perform system imaging, deployments, and updates for laptops and desktops
Support deployment and configuration of mobile phones and related accessories
Help maintain inventory of computers, monitors, phones, and other devices
Maintain accurate asset records using the designated IT asset management platform
Create purchase orders for IT hardware and accessories following established workflows
Track receipt and deployment of ordered equipment
Collect computers and devices from departing users
Perform laptop backups, including validation of user data on cloud storage platforms such as OneDrive and SharePoint
Follow IT policies, procedures, and security standards

Medical, Dental, Vision: premiums 100% paid by company and starts from day one for employees and dependents
STD and LTD: premiums paid by company after 30 days
Vacation and PTO
401k and company match program
Tuition reimbursement
Student loan payback assistance
Many additional benefits

No direct supervisory responsibility
Provides assignment of work, instructions, and assistance to other employees within a work group or unit
May train informally, check work for accuracy, and provide input for performance appraisals and other personnel matters

May coordinate the work within a department or unit
May make decisions by identifying and breaking down facts of a specific situation
May assist in developing budgets and/or monitoring results for the own work unit or project

Location: Morristown, TN (onsite)

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