IT Support Specialist I
Job Description
This role provides day-to-day technical support for hardware, software, and network systems with end users as the first contact.
Responsibilities
- Act as the first point of contact for technical assistance via phone, email, or the ticketing system
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
- Install, configure, and maintain standard applications including Microsoft Office 365, VPN clients, and antivirus
- Escalate unresolved issues to higher-level IT support when appropriate
- Document issues, solutions, and procedures in the IT knowledge base or ticketing system
- Perform system imaging, deployments, and updates for laptops and desktops
- Support deployment and configuration of mobile phones and related accessories
- Help maintain inventory of computers, monitors, phones, and other devices
- Maintain accurate asset records using the designated IT asset management platform
- Create purchase orders for IT hardware and accessories following established workflows
- Track receipt and deployment of ordered equipment
- Collect computers and devices from departing users
- Perform laptop backups, including validation of user data on cloud storage platforms such as OneDrive and SharePoint
- Follow IT policies, procedures, and security standards
Requirements
- 1+ years of experience
- Basic understanding of Windows operating systems
- Familiarity with Microsoft 365 applications and common business software
- Strong problem-solving and communication skills
- Ability to work independently and collaboratively in a team environment
- Customer service mindset with patience and professionalism
- Associate’s degree
Technologies
- Microsoft Office 365
- VPN clients
- Antivirus
- Windows operating systems
- IT knowledge base
- Ticketing System
- OneDrive
- SharePoint
Benefits
- Medical, Dental, Vision: premiums 100% paid by company and starts from day one for employees and dependents
- STD and LTD: premiums paid by company after 30 days
- Vacation and PTO
- 401k and company match program
- Tuition reimbursement
- Student loan payback assistance
- Many additional benefits
Supervisory Responsibilities
- No direct supervisory responsibility
- Provides assignment of work, instructions, and assistance to other employees within a work group or unit
- May train informally, check work for accuracy, and provide input for performance appraisals and other personnel matters
Other Duties
- May coordinate the work within a department or unit
- May make decisions by identifying and breaking down facts of a specific situation
- May assist in developing budgets and/or monitoring results for the own work unit or project
Location: Morristown, TN (onsite)
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