Norcross, GA

Support Jobs in Norcross, GA

3 jobs found

Include remote jobs

6d ago

Sr Technical Support Analyst

ACI Worldwide Norcross, GA 🇺🇸 Remote

Norcross, GA

6d ago

Full time Senior Collaboration Tools Customer Support

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Job Description

Sr Technical Support Analyst role supporting ACI Worldwide’s Help24 White Glove Engagement Services as a Level 3 escalation point for strategic premium clients.

Responsibilities

Act as a dedicated advocate for premium clients, delivering proactive, high-quality support aligned to specific business needs
Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts as a cohesive unit for issue resolution
Participate in client-specific Microsoft Teams channels with CSM, PM, H24, SE, BA, and other stakeholders
Drive seamless product launches, continuous improvements, and rapid resolution of complex issues using advanced tools and expertise
Partner with Product Managers to define and prioritize internal tooling and data access requirements
Translate analyst workflows and technical requirements into actionable product specifications
Advocate for support team needs during product planning and roadmap discussions
Embed support requirements across the product lifecycle to improve efficiency and mitigate risk
Work with Engineering and Development to clarify and resolve client processing issues
Support debugging, reproducing, and documenting complex issues end to end
Validate fixes and enhancements prior to deployment to ensure readiness for Help24 support
Align business objectives with support readiness through cross-functional collaboration
Collaborate with Help24 teams across geographies to share knowledge and align best practices
Support the “shift left” initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations
Lead knowledge transfer sessions and contribute to training materials
Enable scalable support for complex products through proactive escalation management and mentorship
Serve as a senior escalation point for complex or ambiguous client issues
Mentor junior analysts and provide guidance on advanced troubleshooting techniques
Contribute to internal documentation and knowledge base development
Accelerate issue resolution and maintain consistent delivery of premium service levels

Requirements

5+ years in a technical support, product operations, or senior analyst role within financial services
Strong understanding of client processing systems, data flows, and support tooling
Proven client-facing experience delivering premium service expectations
Experience working cross-functionally with Product, Engineering, Customer Success, and global teams
Demonstrated proficiency querying systems (e.g., SQL and internal tools)
Excellent communication, documentation, and collaboration skills for executive-level interactions
Demonstrated experience mentoring or leading peers in complex technical environments

Technologies

SQL
Microsoft Teams
Zendesk
Jira

Preferred Qualifications

Experience with premium client service models or white glove support programs
Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams)
Experience with log analysis tools or observability platforms
Background in SaaS, fintech, or enterprise software environments
Experience working with distributed teams across time zones
Knowledge of payments processing, financial services regulations, or compliance frameworks

Competencies

Premium Client Service Excellence
Operational Strategy & Execution
Strategic Stakeholder Collaboration
Advanced Analytical & Problem-Solving Skills
Technical Proficiency & Innovation
Program & Change Management Leadership

Work Environment

Remote position with global collaboration across time zones
Client-focused environment requiring premium service delivery standards
Collaborative team structure with integrated stakeholder approach

Physical Demands

Extensive computer and communication system usage (8+ hours daily)
Regular video conferencing and client communication requirements
If there is a triage for the client(s) you are responsible for, you may be requested to participate regardless of time of day
Travel to the client site may be an option as the relationship requires

Recruitment Scam Notice

Be aware of recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities
Scams may include requests for personal information, payments, or interviews through unofficial channels
Verify communications claiming to be from ACI Worldwide using: www.aciworldwide.com / @aciworldwide.com
The ACI Worldwide recruitment team will follow official channels and will never request payment

Location: Norcross, GA (remote)

Tags: #LI-LF1, #LI-Hybrid

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20d ago

Helpdesk Team Lead

Milner Technologies Inc Norcross, GA

Norcross, GA

20d ago

Full time Computer Skills Help Desk Support Information Technology (IT)

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Job Description

Milner Technologies Inc is seeking an onsite Helpdesk Team Lead in Norcross, GA to coordinate technology support across a team of technical resources. In this role, you will help keep support operations organized, support timely issue resolution, and escalate problems to the Helpdesk Manager when they require additional attention.

What you’ll do

Coordinate and manage the logistics of technology support solutions involving a team of technical resources.
Ensure the team remains current on policy and procedures provided by the Manager.
Assist in the timely resolution of support issues and support adherence to team service level objectives.
Handle advanced troubleshooting involving more complex, sophisticated equipment and problems.
Support System Technicians with troubleshooting efforts.
Monitor incoming tickets by priority and expedite resources as necessary.
Monitor customer environments using provided remote management tools.
Assist customers with software and desktop issues, and aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.
Maintain schedule oversight by monitoring team adherence to scheduling and productivity, while avoiding unnecessary calls or recurring work.
Provide mentoring and training to teammates to maintain a baseline level of required knowledge across the team.
Support training and self-study activities to gain and maintain appropriate product knowledge.
Complete equipment installations according to schedule and train customers on operations of assigned equipment.
Communicate with customers, dispatch personnel, and managers to resolve problems in an expedient manner.
Complete required paperwork and ensure accurate, timely ticket updates on every call.
Write knowledge base articles of resolution to support future troubleshooting.
Escalate issues to the Helpdesk Manager when necessary.
Complete expected productivity levels based on assigned workload and level of experience.
Perform other duties as required.

What you’ll need

A 4-year college degree in a technical program (MIS, IT) or equivalent experience.
Technical hardware knowledge.
Microsoft 365 Certified Preferred.
CompTIA Network+ and CompTIA Security+ Preferred.
Experience in computer networking, server operating systems, and Apple operating systems.
Advanced network training and experience, including experience installing network systems in the field.
High level of network systems and troubleshooting capability.
Excellent verbal and written communication skills, plus strong customer service skills.
Ability to diagnose and troubleshoot methodically and efficiently.
Ability to manage multiple tasks with frequent interruptions, including occasional urgent situations.
Ability to communicate and work effectively with people from diverse ethnic and educational backgrounds.
Attention to detail in a varied environment.
General office environment; may involve long hours sitting or standing.
Some physical effort required, including bending, reaching, stretching, and lifting or moving items up to 60 pounds.
A valid state driver’s license and minimum level of auto insurance coverage per company policy, due to extensive use of a personal car while on company business.
Completion of required courses as described by Human Resources for all employees.

Technologies

Microsoft 365
CompTIA Network+
CompTIA Security+

Location: Norcross, GA (onsite)

Experience: Minimum 5 years

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4mo ago

Technical Support

LT Security Inc. Norcross, GA

Norcross, GA

4mo ago Closed

$18 - $21/hr Full time Computer Skills Customer Support Hardware Support

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

Join LT Security Inc. for an on site, full time role in Norcross, GA that blends technical training with hands on product work. This position focuses on training sales teams and customers on LT Security’s video surveillance product lines, while also handling warehousing, shipping and order fulfillment. You will grow your expertise in surveillance technology while contributing to a collaborative, goals oriented team environment. The role offers a competitive hourly rate and solid benefits designed to support your well being and career development.

Benefits

Competitive pay: USD 18.00 to 21.00 per hour
401(k) retirement plan
Health insurance
Dental insurance
Paid time off
On site role in Norcross, GA with opportunities to develop in a security technology environment

Responsibilities

Maintain an in depth knowledge of the full line of LT Security products and services
Learn and apply Video Surveillance and CCTV technologies and their applications
Demonstrate products and provide technical training to the sales team and customers
Test and evaluate surveillance cameras, DVR cards, stand alone or PC based DVR systems and peripherals
Build and test PC based DVR systems to meet customer specifications
Deliver prompt and effective customer service and technical support
Serve customers efficiently and collaborate with internal teams in a proactive manner

Requirements

1+ years of professional experience in technical support or related areas
Experience in the security system industry is highly desired
Bachelor's degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience; Master degree is preferred
Bilingual abilities including Korean are a plus
Fresh graduates will also be considered
Clear written and spoken communication skills for emails and calls
Ability to handle confidential business information and respond to customers in a timely and effective manner
Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook)
Ability to work independently with minimal supervision and under pressure
Strong troubleshooting, problem solving and team oriented mindset is a plus
Proactive and enthusiastic to excel

Special physical and/or mental requirements

Domestic and or international travel may be required up to 25%
Willing to work additional hours when needed
Bend, lift, open and move product and related items weighing 1 to 30 lbs as needed

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Support Jobs in Norcross, GA

Sr Technical Support Analyst

Helpdesk Team Lead

Technical Support

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