Technical Support

Join LT Security Inc. for an on site, full time role in Norcross, GA that blends technical training with hands on product work. This position focuses on training sales teams and customers on LT Security’s video surveillance product lines, while also handling warehousing, shipping and order fulfillment. You will grow your expertise in surveillance technology while contributing to a collaborative, goals oriented team environment. The role offers a competitive hourly rate and solid benefits designed to support your well being and career development.

Benefits

• Competitive pay: USD 18.00 to 21.00 per hour
• 401(k) retirement plan
• Health insurance
• Dental insurance
• Paid time off
• On site role in Norcross, GA with opportunities to develop in a security technology environment

Responsibilities

• Maintain an in depth knowledge of the full line of LT Security products and services
• Learn and apply Video Surveillance and CCTV technologies and their applications
• Demonstrate products and provide technical training to the sales team and customers
• Test and evaluate surveillance cameras, DVR cards, stand alone or PC based DVR systems and peripherals
• Build and test PC based DVR systems to meet customer specifications
• Deliver prompt and effective customer service and technical support
• Serve customers efficiently and collaborate with internal teams in a proactive manner

Requirements

• 1+ years of professional experience in technical support or related areas
• Experience in the security system industry is highly desired
• Bachelor's degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience; Master degree is preferred
• Bilingual abilities including Korean are a plus
• Fresh graduates will also be considered
• Clear written and spoken communication skills for emails and calls
• Ability to handle confidential business information and respond to customers in a timely and effective manner
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook)
• Ability to work independently with minimal supervision and under pressure
• Strong troubleshooting, problem solving and team oriented mindset is a plus
• Proactive and enthusiastic to excel

Special physical and/or mental requirements

• Domestic and or international travel may be required up to 25%
• Willing to work additional hours when needed
• Bend, lift, open and move product and related items weighing 1 to 30 lbs as needed