Help Desk Services - Student Worker - Non FWS

Stark State College of Technology is seeking a Student Worker Help Desk Assistant to provide Level I support in an on-campus help desk environment in North Canton, Ohio. This is a non-federal work study role supporting faculty, students, and staff through online help desk tools and phone-based assistance.

Working with the Help Desk team, you will help route requests, support users at the counter and over the phone, and maintain day-to-day readiness of help desk materials and campus lab printers. The schedule can reach up to 20 hours per week.

Key Responsibilities

• Deliver Level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette
• Route issues to Level 2 support by assigning requests to the appropriate IT group
• Assist users at the Help Desk counter and by phone, including answering incoming calls
• Maintain documentation racks
• Keep printers supplied with paper in open computer lab areas
• Support SSC staff with projects as needed
• Disperse help aids
• Assist Help Desk staff with projects as needed
• Follow and uphold SSC policies and procedures

Requirements

• Enrollment in an ET/IT program or prior IT experience (preferred)
• Excellent communication and writing skills
• Experience with communication software and applications (preferred)
• Ability to work well with people
• Strong telephone skills
• Good grades are a plus
• Must be punctual, able to learn and take direction, and have general knowledge of the SSC campus

Candidates must include the hours they are available to work and provide a copy of their schedule. Online application requirements include uploading a Resume and a Cover Letter that explains or states qualifications.

Help Desk Hours

• Mon. - Thurs.: 7:30 a.m. - 9:00 p.m.
• Fri.: 7:30 a.m. - 4:00 p.m.
• Sat.: 8:00 a.m. - 1:00 p.m.

Tools and Hiring Notes

• Stark State uses recruiting tools including Humanly (formerly Qualifi) and Skill Survey
• Humanly (formerly Qualifi) is a cloud-based phone interviewing platform
• References for top candidates may be checked to verify skills and experience
• SkillSurvey Reference is a cloud-based, data-driven solution that provides access to feedback from references candidates provide
• E-Verify is used to ensure compliance with applicable employment eligibility laws
• The process is conducted in accordance with I-9 verification and is completed promptly upon hire

Technology

• Online Help Desk software
• Humanly (formerly Qualifi)
• Skill Survey
• SkillSurvey Reference
• E-Verify

Location: North Canton, OH (onsite). Compensation: USD 11 per hour.

In addition, applicants may bring materials to Robin Snedden or Jeff Aul at the Help Desk in room B219. Selected candidates must either reside in Ohio or be willing to relocate to Ohio.