Support Jobs in North Tonawanda, NY

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Technical Support Representative

Armstrong Fluid Technology North Tonawanda, NY

North Tonawanda, NY

Today

$69k - $91k/yr Full time Bacnet Protocols Customer Support Hvac Controls

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Job Description

Support Armstrong’s HVAC and hydronic solutions with technically grounded, customer-first pre-sale and support work across the US.

Responsibilities

Deliver pre-sale technical support and product assistance for Armstrong HVAC and hydronic systems to internal sales teams and external customers across the US
Own technical issues from intake through resolution, applying a high level of responsibility and professionalism
Work cross-functionally with teams such as Sales Engineering, Product Management, and R&D to develop and propose effective solution offerings for sales agencies, consulting engineers, and contractors
Record solutions and technical decisions in internal systems to support traceability and knowledge sharing
Participate in or lead technical project teams related to strategic initiatives and product development when requested by management
Assist with creating and maintaining departmental policies, procedures, and support documentation
Build strong, responsive relationships with sales teams and customers through consistent technical support
Analyze customer feedback and field experience to recommend improvements to Armstrong product offerings
Maintain accurate records of customer interactions, competitor insights, and product issues to support continuous improvement and product positioning
Support company marketing and product initiatives by sharing relevant technical and customer insights
Provide occasional internal product training sessions and contribute to development of technical tools and resources
Join RSEC team discussions and participate in alignment meetings across the Americas
Support special technical projects as assigned by management
Maintain a proactive mindset focused on increased business agility, faster response times, and improved service quality
Collaborate on creation and refinement of internal technical materials, FAQs, and best-practice guides

Requirements

College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field
2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems
Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications
Knowledge of building automation systems and communication protocols (BACnet, Modbus) considered a strong asset
Proficiency in Microsoft Office Suite and technical documentation tools
Strong troubleshooting skills and ability to perform root cause analysis
Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles
Excellent analytical and problem-solving skills, including the ability to break down complex technical issues
Effective communication and interpersonal skills with a customer service orientation
Self-motivated and organized, able to manage multiple tasks in a dynamic, collaborative, in-person environment

Technologies

Microsoft Office Suite
BACnet
Modbus

Compensation

USD 69,000 - 91,000 per year

Why Armstrong Fluid Technology?

Join a global community focused on pushing the boundaries of fluid-flow technology while upholding Armstrong’s commitment to sustainability
Opportunities to learn, grow, and make a meaningful impact

RSEC Team

As part of the RSEC team in Canada, contribute to customer success, product excellence, and market leadership
Gain exposure to cross-functional innovation and real-world technical challenges
Build expertise and influence product performance at meaningful scale

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