This onsite Technical Support Engineer role supports an energy and utilities solutions provider by troubleshooting and providing customer support across power metering, power quality monitoring, and energy management systems.
Role Overview
You will troubleshoot hardware, firmware, software, and communication issues tied to power metering, power quality monitoring, and energy management systems. Support is delivered through phone, email, online portals, and onsite visits. You will also analyze recurring problems, determine likely root causes, and partner with internal teams to implement corrective solutions.
Key Responsibilities
- Troubleshoot hardware, firmware, software, and communication issues for power metering, power quality monitoring, and energy management systems.
- Deliver technical support to customers via phone, email, online portals, and onsite visits, including guidance through product configuration, diagnostics, and resolution.
- Investigate recurring issues, identify root causes, and coordinate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions.
- Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources.
Required Qualifications
- At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics.
- Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems.
- Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
- Ability to work onsite in Union, NJ, Monday through Friday, 9:00 AM to 5:00 PM.
- Applicants must be legally authorized to work in the United States.
Technologies and Tools
- SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs)
- Modbus, BACnet, DNP3
- Salesforce, Monday.com
Preferred Skills and Experience
- Knowledge of three-phase power systems and electrical metering products.
- Familiarity with billing systems and serial, fiber-optic, or Ethernet communications.
- Experience with industrial communication protocols such as Modbus, BACnet, and DNP3.
- Experience using Salesforce, Monday.com, or similar CRM and project management tools.
Compensation
$85,000 - $95,000 per year.
Schedule
Monday through Friday, 9:00 AM - 5:00 PM.
Location
Union, NJ (Onsite).
Benefits
A generous benefits package is offered, including health coverage, retirement benefits, paid time off, and other group benefits.
Messaging and Application Disclaimer
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