Bacnet Protocols Support Jobs

1 job found

15d ago

Dwyer Instruments Inc Sioux Falls, SD

Sioux Falls, SD

15d ago

$20 - $26/hr Full time Electrical Engineering Bacnet Protocols Customer Support

Technical Support Specialist for gas detection products based onsite in Sioux Falls, SD, supporting customer inquiries for Dwyer Instruments Inc.

Provide technical assistance to customers via phone and email
Troubleshoot and resolve issues with gas detection devices
Create and track Return Material Authorizations (RMAs)
Investigate, document, and monitor customer complaints and product nonconformities
Collect data and analyze trends to drive improvements in support processes
Develop and maintain process documentation and work instructions
Recommend product or system enhancements to improve the customer experience
Perform product repairs and evaluations as needed
Maintain repair tools, equipment, and inventory

Technical Associate’s degree, specialized training, or equivalent work experience
Strong understanding of electronics principles and design
Mechanical and electrical aptitude
Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficiency with Microsoft Office Suite
Ability to read and interpret wiring diagrams and schematics
Experience using soldering equipment and multimeters
Strong attention to detail and communication skills

This position includes both customer-facing technical support and internal quality-related responsibilities
Approximately 10% of time is dedicated to product repair and evaluation tasks

USD 20 - 26 per hour

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